terrible experience for excursion

Jewel of the Seas Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail Date: August 28, 2015
Cabin Number: 8627/8635/8629
Traveled As: Family (young children)
Reviewed: 1 year ago

my family and i had booked this cruise through bookit and it has been a problem all along.

I booked 3 rooms and found out when I went to go pay that 1 of my rooms was cancelled.  They finally got another room for me and i thought it was all good until they forgot to add my on board credit back to my room.I called numerous times while i should have been enjoying my vacation to get this resolved after waitng over an hour on the phone and leaving messages for tracey tingley to call back nothing was resolved and i never did see my on board credit.

i dont think i will be booking again through bookit.com no matter a better price or not...thanks,

 

 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
great

Ship Tip

the shore excursion desk had a few people who didnt have a clue about the excursions and unfortunately for my 2nd excursion i spent $900 for my family of 6 and it was totally not what was describes it was a total waste of time and money. I have taken amny crusies and never had any complaints.

5 out of 5
5 out of 5
5 out of 5
Was this review helpful? 3

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