Bait and Switch Tactics on 1st Night. Very Poor Customer Service.

Island Princess Cruise Review to Alaska - Gulf of Alaska

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall rating:

2.8 out of 5
Island Princess

7 Night Voyage Of The Glaciers Northbound (Vancouver To Anchorage)

Sail date: June 05, 2019

Ship: Island Princess

Cabin type: Balcony

Cabin number: B323

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Added to the above, simply poor service. Uncaring, non-smiling, complacent staff who do a major disservice to the passengers. I am frustrated with the lack of responsibility and lack of fair play and good will Princess Cruise Line showed us.

Embarkation

2 out of 5
Rude hurried workers.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5
TBD

Entertainment

3 out of 5
TBD

Children's Programs

3 out of 5

Service and Staff

1 out of 5
Several concerns about this cruise and their staff. The Princess cruise staff placed in each cabin a flyer stating that for $7 per person per day, you may purchase soft drinks, juices, etc. package. I went tonight to buy it for my 3 kids, I was told that, "starting today, it is $9.99 + tax per person per day." I showed them their Princess cruise ship paper that stated it was $7 per day per person. THEY ARE REFUSING TO HONOR THEIR FLYER!! I have spoken with 2 staff, 1 jr supervisor, and 1 manager. They are not willing to budge. They even said other passengers are upset about this as well. That's about $251.79 for kids drinks and they do not drink sodas, only juice. We are now in the process of demanding a refund for this blatantly obvious bait and switch. The $2 per person per day variance isn't a wallet breaker, it is strictly THE VIOLATION OF THE PRINCIPLE that Princess Cruise Lines NOT honoring their own paperwork/flyers. Second, no employee we've seen to date smiles or seems happy. On Disney cruises, everyone we encountered smiles and communicates very well. Not on this Princess cruise line. I am saddened and dismayed by the poor treatment received by staff and management. Third: The food doesn't taste fresh at any of the meals to date. Very disappointed.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Sail with another cruise line, NOT PRINCESS.

Ports of call

Vancouver (Canada Place), British Columbia

4 out of 5

Icy Strait Point (Hoonah), Alaska

3 out of 5

Juneau, Alaska

4 out of 5

Skagway, Alaska

4 out of 5

Cruise Glacier Bay

4 out of 5

Cruise College Fjord, Alaska

4 out of 5

Whittier (Anchorage), Alaska

4 out of 5

Disembarkation

3 out of 5

Traveler Photos

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