118 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (36)
  • (34)
  • (42)
  • (2)
  • (4)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
4.9 out of 5

Excellent Cruise by emmytwin2

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Excellent in every way. Princess does not disappoint.

Read full review

Was this review helpful? 3
1 Comment
3.3 out of 5

Beautiful ship, GREAT ports, GREAT activities in ports, mediocre customer service. by alandunn

Verified Review
/ Sail Date: / Traveled As: Couple

Ports of Call: The ports were well chosen with numerous excursions available. My wife and I along with our friends, the McGinnis’, took advantage of several excursions, including the train ride in Skagway, the 5-glacier float-plane excursions in Juneau, and the Totems & Eagles boat sightseeing in Ketchikan. Each of these was superbly organized by the onboard excursions desk. Each exceeded our expectations. Customer Service: It was the shipboard customer service that came up substantially short. Most ship employees seemed to have a minimalist effort work ethic, with most of them unwilling or incapable of solving the smallest of problems. Their attitudes were not something I would expect even at a Hampton Inn (Hilton property), much less a 1st rate cruising company like Princess Cruises. Everyone in our party (4 adults) remarked that it appeared as though an employee morale problem existed… or perhaps the employees really were not capable or authorized to solve even the smallest of customers’ problems. I am not a stranger to complex systems and complex organizations. I full-well understand the complexities of managing customer service and the myriad of logistics challenges on a ship. What I don’t understand is why the majority of onboard employees were unwilling to go 1-inch out of their way to assist in little problems. Please understand that there was NO ONE large problem on this cruise… just a never-ending series of little problems… little problems that on one was empowered to solve without someone else’s authorization

Read full review

Was this review helpful? 3
6 Comments
4.4 out of 5

Excellent Cruise! by KABL

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The Island Princess was lovely. We enjoyed the Captain, crew, and other travelers. 15 days went by very quickly. The voice of Danial Oliver was wonderful. We listen to him often. This was a great cruise and we really had a fun time. We are looking forward to cruising with Princess again.

Read full review

Was this review helpful? 6
2 Comments
4.3 out of 5

Wonderful cruise and exceptional crew by LoveCruisingToo

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Highly recommend a cruise to Alaska on the Island Princess. The Northbound route from Vancouver to Whittier was a good selection with increasingly more picturesque glaciers as we sailed north.

Read full review

Was this review helpful? 6
1 Comment
4.1 out of 5

Alaskan Adventure of a lifetime! by sasmith04

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Overall, this was a very good cruise to Alaska. I enjoyed meeting new people, seeing some beautiful scenery, and learning a lot! I would recommend Princess to anyone looking to cruise to Alaska, as an affordable choice.

Read full review

Was this review helpful? 10
4 Comments
4 out of 5

2 Day Panama Cruise by fsbsinc

Verified Review
/ Sail Date: / Traveled As: Couple

My understanding is that this is one of the very few yearly cruises that spends 2 days in Panama, one full day for the crossing and one day for excursions.  Virtually ALL passengers were transfixed on the crossing from morning until night, both on their balconies or public viewing areas, which was enhanced by the broadcast commentaries, AND the on screen (TV) cameras into every room.  I was not overly excited by the ports visited, or perhaps my choice of excursions was not the best, having opted for many city tours.  I avoided more exotic, (jungle or out of the main stream) tours, which I normally would have preferred, as I had concerns about ZIKA.  NOTE that I saw NO mosquitoes in any of the locations that I visited!!!  

Read full review

Was this review helpful? 9
2 Comments
5 out of 5

Panama Canal Cruise checked off the bucket list by KatJennings

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed this cruise. The ship was comfortable & easy to navigate, not too big.

The canal crossing was truly the highlight of the trip, amazing engineering on the locks & impressive seeing the other cargo ships going into locks with you.

The time in all ports was short, would have liked a bit more time on shore. Missed the port in Nicaragua due to wave action that prevented the use of tenders.

All of the employees of Princess that we came in contact with were very pleasant.

Read full review

Was this review helpful? 3
4 out of 5

Fun in the Partial Sun by taf22

Verified Review
/ Sail Date: / Traveled As: Couple

Food and entertainment were uneven but mostly good. Ship is good but worn down in places. Ship is clean and well kept up otherwise. Best Lido dining I have seen on a ship.

Read full review

Was this review helpful? 2
3 out of 5

Not a great experience by Happyjcruiser

Verified Review
/ Sail Date: / Traveled As: Couple

We were not satisfied with the 10 day land cruise package. 

The tours provided little interest and for sure lacked of any wildlife.  The scenery at times is nice but doesn't take your breath away.  Accommodations are simple but adequate prices are high. 

The balcony cabin on the Island Princess was ample and had good storage. Service was adequate but not at the level we have seen in other cruises.  Nothing particularly impressive with the food at the buffet or the restaurant.  The specialty restaurant Sabattine was worth the extra charge. 

We got the impression that when the ship was designed they forgot about a casino and a gym. The casino is the size of a mid size living room and the gym is indoors with no windows looking out.   Not what you expect in a modern ocean linner 

The one outstanding portion was the shows. In particular On The Bayou very well done.  

 

Read full review

Was this review helpful? 2
4 Comments
3 out of 5

Alaska..Not to be Missed! by chefangie1

Verified Review
/ Sail Date: / Traveled As: Family (older children)

This cruise is worth it for the views.  Alaska is breathtaking and the inside passage was the best choice.  Island Princess is a beautiful ship.  While other reviews complained about the addition of passengers after the dry dock, but our group did not notice any overcrowding.  In fact, I've sailed on much larger ships and felt very overcrowded.  The staff went out of their way to provide great service.  I did have a couple of issues with food safety and handling, but once the issues were brought to the attention of the staff, they were addressed immediately.

Read full review

Was this review helpful? 9
3 out of 5

Somewhat disapointed. by martincarlier1

Verified Review
/ Sail Date: / Traveled As: Large Group

Over all the trip was good. Except for the following

Princess Lodge in Fairbanks dinning room was not up to my standards either in food or service.

Princess Denali was beautiful, upon returning from tour we had 1 hr to find something to eat. Impossible not enough places to get food and they were all slammed.

As for the ship. Very clean and nice. Showers were the smallest I have ever seen.

The entertainment was poor. Only the first comedian and the last show were worth going to.

The food was not good. As was expressed by more than one other person not in our group. Selection in buffet was poor. And dinning room selection was so, so.

Asked for drawn butter and was told only on lobster night. We had a hard time getting seating for our group. We never really understood their system. First we were told no then another gentleman steeped in and told them to seat us a certain table. Perhaps they were just an untrained crew. While they were pleasant we fould the waiters on Royal Caribbean heads above them. Never been on ship where some sort of food was not available 24hrs.

We enjoyed all the excursions . The sea plane, riverboat in Fairbanks, the White Pass train ride were our favorites. Really not sure I would recommend Princess would tell them to look at other options.

Read full review

Was this review helpful? 2
2 Comments
5 out of 5

Great Alaskan land and sea tour1 by gwill28

Verified Review
/ Sail Date: / Traveled As: Family (older children)

My favorite part of the cruise was the fact the cruise ship could actually get very close to the glaciers. This made for great photo ops.  The tour guide was very informative about the entire area.  

 

The least part I liked was the entertainment.  It really needs to be better.  It's the worse entertainment of all the other cruise ships I have been on (5). Also, while trying to navigate my way around the casino with a walker became very frustrating as stools were blocking your way to go down the aisles. This led to my saying forget it and leaving because I could not get past people sitting at machines.  Beverage service in casino was slow. Most of the time the servers were at the bar talking to each other and not roaming the floor.  All I wanted was a bottle of water and it took 15 to 20 minutes before I could flag down a server.

 

Please put better signage out by all elevators - some of us are a little visually impaired with cataracts and the gold backing which is pretty and the black letters were just too small for us to see from a short distance, you had to walk up to the wall and read carefully to see what deck you should be going to.  Letters need to be larger. Better signage should also be in the cabin hallways, hanging up directing you to aft, starboard, elevators (under the exit signs) would be most helpful.  

All in all the trip was good.

 

 

Read full review

Was this review helpful? 1
5 out of 5

Wonderful 1 yr wedding anniversary by winturbine

Verified Review
/ Sail Date: / Traveled As: Couple

Upgraded from window to balcony then given 120 cruise dollars which allowed us to reserve two loungers on the top deck rear of the ship (called the sanctuary) all day while passing through the panama canal with food and drink service. Many other niceties also.

Read full review

Was this review helpful? 6
5 out of 5

Over the TOP Princess Panama Canal cruise by cstanleyzimmer

Verified Review
/ Sail Date: / Traveled As: Couple

Entertainment, stateroom attendants, waiters and hostess could not have more perfect.  Professional in every shape and form. Food was excellent. Each stop in Aruba, Columbia, Costa Rica,   Jamaica, and Panama was unforgettable experience.   The on ship WiFi with current events and happenings was a new added feature but the satellite WiFi remain very inferior to many other non-Princess cruises.  Must be upgraded to current technology providing interface to email, Facebook, the internet with acceptable access and response time.

Read full review

Was this review helpful? 8
5 out of 5

Trip of a lifetime! by RFisher

Verified Review
/ Sail Date: / Traveled As: Couple

We took this cruise to celebrate our 40th wedding anniversary.

The Island Princess crew met all of our expectations, they were friendly, helpful and motivated. The food was great and the entertainment staff was super. The ports of call were excellent and the tours we took with Princess were organized well.

Read full review

Was this review helpful? 5
1 Comment
1 out of 5

Very disappointing by ScottTell

Verified Review
/ Sail Date: / Traveled As: Large Group

This was our tenth cruise, and by far and away the worst.

Most of the common toilets in the ship didn't flush and of the people that we went on the trip with, their cabin 's didn't work for most of the trip.  Our friends floor kept flooding and they couldn't make it stop and wouldn't change the cabin or fix the leak.  The entertainment, if you would call it that, was not fit for a Holiday Inn, which when there are 3 sea days built into 11 days, entertainment is important.

When problems came up and we went to speak with the Pursers office, they actually rolled their eyes!

When you add in the cost of the crusie with the cost of the flights, we spent in excess of $15,000 dollars just for the two, which is a great deal of money for way below standard returns.

Read full review

Was this review helpful? 15
1 Comment
5 out of 5

Life Time Memorable by dramrut

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

We traveled with a group of 6 friends. We heared lot about Island Princess Cruise. We found everything beyond our expections. Every things was excellent and beyound our satisfaction and exceptions. We will in future recomond only  Princess  and love to travel with princess at other destinations.

Dr Amratlal

INDIA

Read full review

Was this review helpful? 10
5 out of 5

A DREAM COME TRUE!!! by Dreamer15205075

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This cruise was a dream come true - always wanted to see the Panama Canal and now can cross it off my Bucket List. I haven't done much cruising so can't compare.  All I know is that everything I read about the ship and the tours that I picked for each port were right on target.  The food was great- I made a point to eat in both Sabatini's and Cafe Bayou.  I was alone and really appreciated the chef spending some time talking with me.  The shows and seminars were entertaining and interesting - I learned a lot about the various ports we stopped at.  My steward was attentive and helpful.  My table mates at Provence for dinners were interesting and our waiter was charming and thoughtful.  I met some very nice people at the bars, the knitting circle, the book club, the pool, and on the tours.  I can't think of anything that I was unhappy with.  I have a 1-1/2" looseleaf that is filled with pictures and information from the trip.  I know that I will be looking through it many, many times.  Incorrect info re my accomodations - had a balconey room on Baja deck. 

Read full review

Was this review helpful? 18
2 Comments
5 out of 5

Island Princess/Panama Canal by happygirl

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I was mostly satisfied with the ship except for Anytime Dining.......it was far from that! Regardless when you came, it was a 20/30 minute wait or longer. And when one looked inside there were empty tables, but saved for those who made reservations. I thought that defeated the purpose of AnyTime dining. Food was OK throughout the ship, altho some of the items on the bread/pastry area were very dried out and obviously not fresh each day. Room was very adequate and well kept. Entertainment was so-so. too many comedians, not enough variety. Perhaps some revues based on the countries we were visiting would have been nice. Oh well, we had a good time anyway.

Read full review

Was this review helpful? 7
5 out of 5

Panama Canal Island Princess Cruise by BJH

Verified Review
/ Sail Date: / Traveled As: Couple

We had a great time. The only negative was that the ATM machine did not work after Day 2. there was no way to get American Dollars and that limited what I spent on the trip.

Read full review

Was this review helpful? 10
1 Comment