The cruse updated us to a better cabin to start. The room was a handicap room which was a larger room. The first night we took a shower and had water all over the floor. We reported it and two man came with a machine sucked up the water and said hair was clogging up the drain. They fixed that but there was a awful smell in the room , after 4 days of dealing with the not so nice plumber they corrected the problem , the fixed the problem , after dealing with that we were given a small compensation, but we had to deal with the smell. of something he could have fixed in four days, the deck supervisor finally showed up on the fourth
day to smell it for himself (poor response
Overall the cruise was very nice and lived up to our expectations
We enjoyed seeing the purity of the Alaska Inside Passage. Alaska and Canada were very beautiful. Port visits were much enjoyed, but Juneau and Ketchikan ports were not long enough, and we felt like we were rushed. The price of the excursions purchased on the ship were expensive. We did research and were able to find less expensive excursions that we felt were very enjoyable. Be aware that the Saxman Totem Poles in Ketchikan take about 15 minutes to see, and you can not enter the main structure. If you don't go with the ship, it costs $5 to see enter the area with the Totem Poles. We rented a car for a long day in Skagway, and it cost us about $165. We drove to Whitehorse, Canada and enjoyed the beautiful scenery of Yukon Pass and the Summit. This was much less expensive than the two of us taking the train excursion.
Our room service was very good, and overall, staff on the ship were very helpful. The only complaint I had about our room was that the shower curtain was about 1 inch too short, and every time we showered the bathroom floor got very wet.
It was sometimes unpleasant on the ship due to the large crowds. Prior to departing for Ports, there were so many people trying to eat breakfast, there was literally NO place to sit. We would have to wander around with our plate of food until someone left a table. We had to grab the table before it was cleared so no one else would beat us too it. The buffet food was OK, but the restaurant food was much better quality.
The visit to Hubbard Glacier was not as enjoyable as we expected, as we stayed a far distance from the Glacier. There was another large cruise ship ahead of us, that got much closer to Hubbard Glacier. We were told by the ship "Naturalist" over the loud speaker that we were going to get closer to the glacier, but we never did.
For the first week of June, the weather was still cold for most of the trip. We had a lot of wind and rain, so be prepared for the weather. Dress in layers so you can enjoy the outdoor portion of the cruise. Take a rain poncho and umbrella just in case.
Very nice ship, clean and all staff very friendly. Our cabin Steward, Jojan, was awesome! Excursions were great, especially the seaplane to the Lodge. We did have a few times when at sea that the activities were not really our type of event so spent time at a bar or in the cabin. Definitely recommend Balcony rooms for the Alaska cruise, you see a lot of glaciers and marine life right off your own balcony and do not have to run topside when something is spotted. We enjoyed Mark the Marine Life naturalist. There were a few areas of food waste that could be addressed by the cruise line. Baskets of bread for a small table just goes to waste. Ask first if people want the bread before you bring it. Unless you are a heavy drinker everyday, the drink package is not advised. Very expensive unless you drink at least 8-9 per day. Overall, we had a great time and are looking for our next destination.
We loved the cruise. Only part we didn't care for was not having any phone service the whole time. We had a family emergency just before boarding and couldn't call home to check on things and neither could the ship. Could have paid for internet for way too much but according to most of the people we met on ship that did purchase minutes there were numerous problems from it not working to running their minutes off is first hour because of lack of instructions. Crew for the most part were very helpful but had a hard time understanding heavy accents at times.
The Alaska scenery is the only thing that saved this cruise. Princess was a huge disappointment. Our trio for 4 totaled $12,000 including excursions and airfare. The first night a room steward removed an expensive personal item from our room and stated that it was trash and we had thrown it away. They were not even courteous enough to move this person away from our rooms so we spent the remainder of our trip cleaning and straightening our own rooms. The food was mediocre at best and was never hot. I have cruised many times on multiple cruise lines including: Carnival, NCL, and Royal Caribbean. This cruise line was the most disappointing by far. I would recommend Alaska, but on Holland America or another cruise line.
We booked a suite and the amenities that come with it were superb. Out Stewart was very attentive. We also booked The Sanctuary area for at sea days, Glacier Bay, and College Fjord. I would highly recommend this as well. No jockeying to see the view and the attendants were wonderful.
What I would say needs improvement is the laundry services. We sent in laundry and dry cleaning on Sunday for same day service and we did not receive it back until Wednesday.... hardly same day service.... It would've been one thing if they were simply backed up but two brand new tops that we're purchased prior to the cruise and only worn once were returned pilled. It was upsetting to say the least.
Overall the good vastly outweighed the bad. The weather was fabulous with absolutely no rain at any point along the way. Alaska is simply gorgeous!
Favorite - Train excursion on White Pass Train from Skagway was very scenic.
Needs improvement - Food quality; has deteriorated from previous Princess cruise of few years ago; entertainment had high points and some mediocre (the musical performances of Encore and Bayou Nights was very good while the Billy Joel impersonator was pathetic.)
Completely unacceptable - The disembarkation process in Vancouver was a failure. We (along with others) missed our flights. From the time we got off the ship until we boarded the Princess arranged transfers (busses) was over 90 minutes - just standing in line.
We did enjoy the food, it was well prepared and the wait staff was kind and courteous. The shows were on the most part good to very good. What we did not enjoy was the very loud noise coming from the walls of our room. It sounded like engine noise and after calling and complaining about the noise they agreed it was loud but did not have an empty room to move us to a better location. So we spent 7 nights without sleep. They did knock off $450 from our bill but that did not compensate for a ruined vacation,
this is the first time I wish we had not taken a Princess Cruise. you cannot control the weather. But the weather certainly does not make for a nice May cruise in that area. Will never take it again. I was disappointed to learn that we received no credit for this cruise toward our status because it was 6 days. If you had advised such, we would have found a 7 day cruise instead. Also, since when does the Caribe deck balcony not include the foot stool! Never encountered that before.
Will not sail on your small ships again. Will stick with the Caribbean Princess size ship and up.
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