Island Princess Reviews

537 reviews




Contributor Level: Purser
5 out of 5

Great getaway!

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Sail Date: / Traveled As: Singles/Friends
Enjoyed the Cruise. Will do the same cruise again sometime. Easy to get away for a 3 night cruise. Airfare was a great price so I could go and enjoy Vancouver for the first time. Beautiful place ready to see it again.

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Contributor Level: Deck Hand
4 out of 5

Great Alaska Cruise

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Sail Date: / Traveled As: Family (older children)
Overall cruise was a great experience, the ship could have had more amenities or been more modern, but the staff and service was great and Alaska speaks for itself, just beautiful scenery.

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Contributor Level: Purser
5 out of 5

Had a wonderful time! Staff was amazing

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Sail Date: / Traveled As: Large Group
Had an amazing time and wish it was longer! It rained a lot but it really didn't matter. The views and people were great! Everything I expected! The crew on the island princess was amazing!! Very professional and very nice ppl. Natalie the cruise directors assistant was amazing and deserves cruise director!!

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Contributor Level: Purser
5 out of 5

Our first cruise was terrific!!

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Sail Date: / Traveled As: Couple
Our first cruise, I was very skeptical, I didn't want to leave the ship. Food was bountiful and great, mush to do, and Alaska is amazing!!! We participated in many activities, never felt bored. The naturalist on board was excellent, very down to earth, who really seemed to enjoy teaching us.

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Contributor Level: Purser
4 out of 5

Wonderful cruise and exceptional crew

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Sail Date: / Traveled As: Family (older children)
Highly recommend a cruise to Alaska on the Island Princess. The Northbound route from Vancouver to Whittier was a good selection with increasingly more picturesque glaciers as we sailed north.

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Contributor Level: Purser
4 out of 5

Alaskan Adventure of a lifetime!

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Sail Date: / Traveled As: Singles/Friends
Overall, this was a very good cruise to Alaska. I enjoyed meeting new people, seeing some beautiful scenery, and learning a lot! I would recommend Princess to anyone looking to cruise to Alaska, as an affordable choice.

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Was this review helpful? 5
Contributor Level: Purser
5 out of 5

A pleasant experience

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Sail Date: / Traveled As: Couple
If you want to go to Alaska and see some beautiful scenery a cruise is a great way to go. Do your research so you see what you want. Timing is everything for weather and seeing wildlife. I am not a seasoned cruiser so I cannot speak for which is best but Princess did live up to their expectations.

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Contributor Level: Deck Hand
3 out of 5

poor response on cabin problem

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Sail Date: / Traveled As: Family (older children)

The cruse updated us to a better cabin to start. The room was a handicap room which was a larger room. The first night we took a shower and had water all over the floor. We reported it and two man came with a machine sucked up the water and said hair was clogging up the drain. They fixed  that but there was a awful smell in the room , after 4 days of dealing with the not so nice plumber they corrected the problem , the fixed the problem , after dealing with that we were given a small compensation, but we had to deal with the smell. of something he could have fixed in four days, the deck supervisor finally showed up on the fourth

day to smell it for himself (poor response

Overall the cruise was very nice and lived up to our expectations

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Contributor Level: Purser
3 out of 5

Overall.... Cruise was good experience

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Sail Date: / Traveled As: Couple

We enjoyed seeing the purity of the Alaska Inside Passage.  Alaska and Canada were very beautiful.  Port visits were much enjoyed, but Juneau and Ketchikan ports were not long enough, and we felt like we were rushed.  The price of the excursions purchased on the ship were expensive.  We did research and were able to find less expensive excursions that we felt were very enjoyable.  Be aware that the Saxman Totem Poles in Ketchikan take about 15 minutes to see, and you can not enter the main structure.  If you don't go with the ship, it costs $5 to see enter the area with the Totem Poles. We rented a car for a long day in Skagway, and it cost us about $165.  We drove to Whitehorse, Canada and enjoyed the beautiful scenery of Yukon Pass and the Summit.  This was much less expensive than the two of us taking the train excursion. 

Our room service was very good, and overall, staff on the ship were very helpful. The only complaint I had about our room was that the shower curtain was about 1 inch too short, and every time we showered the bathroom floor got very wet.  

It was sometimes unpleasant on the ship due to the large crowds.  Prior to departing for Ports, there were so many people trying to eat breakfast, there was literally NO place to sit.  We would have to wander around with our plate of food until someone left a table.  We had to grab the table before it was cleared so no one else would beat us too it.  The buffet food was OK, but the restaurant food was much better quality. 

The visit to Hubbard Glacier was not as enjoyable as we expected, as we stayed a far distance from the Glacier.  There was another large cruise ship ahead of us, that got much closer to Hubbard Glacier.  We were told by the ship "Naturalist" over the loud speaker that we were going to get closer to the glacier, but we never did.  

For the first week of June, the weather was still cold for most of the trip.  We had a lot of wind and rain, so be prepared for the weather.  Dress in layers so you can enjoy the outdoor portion of the cruise. Take a rain poncho and umbrella just in case.  

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Contributor Level: Deck Hand
5 out of 5

Hit the weather lottery

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Sail Date: / Traveled As: Couple

We booked a suite and the amenities that come with it were superb. Out Stewart was very attentive. We also booked The Sanctuary area for at sea days, Glacier Bay, and College Fjord. I would highly recommend this as well. No jockeying to see the view and the attendants were wonderful. 

What I would say needs improvement is the laundry services. We sent in laundry and dry cleaning on Sunday for same day service and we did not receive it back until Wednesday.... hardly same day service.... It would've been one thing if they were simply backed up but two brand new tops that we're purchased prior to the cruise and only worn once were returned pilled. It was upsetting to say the least. 

Overall the good vastly outweighed the bad. The weather was fabulous with absolutely no rain at any point along the way. Alaska is simply gorgeous! 

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Contributor Level: Deck Hand
2 out of 5

Disappointment

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Sail Date: / Traveled As: Family (older children)

The Alaska scenery is the only thing that saved this cruise.  Princess was a huge disappointment.  Our trio for 4 totaled  $12,000 including excursions and airfare.  The first night a room steward removed an expensive personal item from our room  and stated that it was trash and we had thrown it away.  They were not even courteous enough to move this person away from our rooms so we spent the remainder of our trip cleaning and straightening our own rooms.  The food was mediocre at best and was never hot.  I have cruised many times on multiple cruise lines including: Carnival, NCL, and Royal Caribbean.  This cruise line was the most disappointing by far.  I would recommend Alaska, but on Holland America or another cruise line.

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Contributor Level: Purser
4 out of 5

Alaska

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Sail Date: / Traveled As: Couple

Very nice ship, clean and all staff very friendly.  Our cabin Steward, Jojan, was awesome!  Excursions were great, especially the seaplane to the Lodge.  We did have a few times when at sea that the activities were not really our type of event so spent time at a bar or in the cabin. Definitely recommend Balcony rooms for the Alaska cruise, you see a lot of glaciers and marine life right off your own balcony and do not have to run topside when something is spotted.  We enjoyed Mark the Marine Life naturalist.  There were a few areas of food waste that could be addressed by the cruise line.  Baskets of bread for a small table just goes to waste.  Ask first if people want the bread before you bring it. Unless you are a heavy drinker everyday, the drink package is not advised.  Very expensive unless you drink at least 8-9 per day.  Overall, we had a great time and are looking for our next destination.  

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Contributor Level: Deck Hand
4 out of 5

beautiful alaska

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Sail Date: / Traveled As: Couple

We loved the cruise. Only part we didn't care for was not having any phone service the whole time. We had a family emergency just before boarding and couldn't call home to check on things and neither could the ship. Could have paid for internet for way too much but according to most of the people we met on ship that did purchase minutes there were numerous problems from it not working to running their minutes off is first hour because of lack of instructions. Crew for the most part were very helpful but had  a hard time understanding heavy accents at times.

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Contributor Level: Deck Hand
3 out of 5

Somewhat dissapointed

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Sail Date: / Traveled As: Couple

Favorite - Train excursion on White Pass Train from Skagway was very scenic.

Needs improvement - Food quality; has deteriorated from previous Princess cruise of few years ago; entertainment had high points and some mediocre (the musical performances of Encore and Bayou Nights was very good while the Billy Joel impersonator was pathetic.)

Completely unacceptable - The disembarkation process in Vancouver was a failure. We (along with others) missed our flights. From the time we got off the ship until we boarded the Princess arranged transfers (busses) was over 90 minutes - just standing in line.

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Contributor Level: Deck Hand
1 out of 5

NOISY ROOM

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Sail Date: / Traveled As: Couple

We did enjoy the food, it was well prepared and the wait staff was kind and courteous.  The shows were on the most part good to very good.  What we did not enjoy was the very loud noise coming from the walls of our room.  It sounded like engine noise and after calling and complaining about the noise they agreed it was loud but did not have an empty room to move us to a better location.  So we spent 7 nights without sleep.  They did knock off $450 from our bill but that did not compensate for a ruined vacation,

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Contributor Level: Deck Hand
2 out of 5

island princess lax-vanprob

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Sail Date: / Traveled As: Couple

Actually it was on the lower end of Good

 

Sign in at San Padro went very smooth, room attendant was good.

Entertainment was OK except the show BouYo was very good.

Restaurants were OK, Eggs Benedict's were terrible cooked the day before!

Afternooon Tea was Poor.

The communications between the crew was poor, hard to get a definite answer to some basic questions, mostly a language problems thorough out the ship.

Weather and ride was out of your control. Very disappointed at canceling the stop at Astoria.

Basically Disappointed! I'm not anxious to book on Princess again!

 

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Contributor Level: Deck Hand
2 out of 5

Disapponting

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Sail Date: / Traveled As: Couple

Nervousthis is the first time I wish we had not taken a Princess Cruise.  you cannot control the weather.  But the weather certainly does not make for a nice May cruise in that area.  Will never take it again.   I was disappointed to learn that we received no credit for this cruise toward our status because it was 6 days.  If you had advised such, we would have found a 7 day cruise instead.  Also, since when does the Caribe  deck balcony not include the foot stool!  Never encountered that before.  

 

Will not sail on your small ships again.  Will stick with the Caribbean Princess size ship and up.  

 

 

 

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Contributor Level: Purser
4 out of 5

Short but sweet

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Sail Date: / Traveled As: Singles/Friends

This is a very pleasant short get away for those of us who live in southern California.  It is easy to get to the port and only one flight to get home.

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Was this review helpful? 3
Contributor Level: Purser
4 out of 5

Who can control the weather?

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Sail Date: / Traveled As: Couple

As usual, we had a wonderful experience on the Island Princess.  We ran into exceptionally rough seas, but the ship handled it well. The only consequence was that we had to skip a port along the wa, but those things happen and we enjoyed a quiet day on board with great food and entertainment. 

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Contributor Level: Purser
4 out of 5

Relaxing in a busy sort of way

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Sail Date: / Traveled As: Couple

I always picture myself relaxing in a deck chair, reading something light, but that didn't happen this time!  Weather kept us out of Astoria, and it was too cold to enjoy the outside decks.  The rest was great.  The food was good, the dance floors were in good condition, and the bands provided plenty of dancing.  The production shows were good.  There were so many activities no one could do them all.  I learned some great stretches in the fitness center and I even soaked my feet in a hot tub for an hour.  We rode a trolley in San Francisco, visited a museum in Victoria, and came home refreshed.

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Was this review helpful? 4

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