Terrible Cruise Experience and Would Not Recommend It
Eurodam Cruise Review to Alaska - Inside Passage
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail date: September 01, 2018
Cabin type: Balcony
Traveled as: Couple
Reviewed: 2 years ago
Review summaryA cruise is supposed to be relaxing and fun. Our Holland America Eurodam experience was neither of those things. For four nights, we had a terrible room directly beneath the buffet (after we paid a $1,000 upgrade for a quiet, well-situated room!). On the fifth night, we were moved into a better room with a broken thermostat (and temps of about 60 degrees F inside!). After 6 horrible nights, we were only given a $300 credit. On top of that, both food and service were mediocre -- not what we expected! Guest services was unsympathetic, overwhelmed and impatient. If they had been kinder, offered a bit more compensation (since we paid about $4,500 for two of us on this cruise) for bad nights, lack of sleep -- done anything at all above and beyond to win back our business, it would have mattered. But they didn't. I would not at this point sail with any ship in the Carnival family.
Food and Dining
Service and Staff
Cabin / Stateroom
The guest services staff seemed overwhelmed. Don't expect a lot of support or kindness if you have issues.
Ports of call
Seattle, Washington Did not visit port