Enchantment of the Seas Cruise Reviews - Reviews

This was my first cruise, but it won't be my last. I hope to cruise on another Royal Caribbean ship soon! If the staff on other cruise lines are as good as they were on Royal Caribbean, I'll be impressed! Service was 5 stars all around! This crew knew how to do it, and they were all smiles and relaxed. They made you feel that island spirit the moment you boarded. The Enchantment Of The Seas is an impressive ship! The Centrum (atrium lobby) was quite impressive. I just couldn't get over how smoothly we floated across the ocean. I didn't get sea sick AT ALL, but we did have nothing but smooth days. I loved how the ship was laid out!

Time away with family is always wonderful. While this ship is smaller than the ones I have cruised on Royal before, it still offered enough time of activities and time of getting away in quiet time together without noise. Of course, CocoCay is amazing - beautiful beach and water for snorkeling.

I'll be going with Disney or Carnival next time. This was my third and last time cruising aboard a Royal Caribbean ship. I have cruise on Grandeur and splendor but enchantment was disappointing.

This was my families first cruise and they are happily SOLD!!! We are planning our next get away with the ENTIRE family!!! THANK you RC!!! Celebrated my son's bdays and it was one of their most memorable bdays!!! 27th and 24th everyone on board made it special!

This was my families first cruise and they are happily SOLD!!! We are planning our next get away with the ENTIRE family!!! THANK you RC!!! Celebrated my son's bdays and it was one of their most memorable bdays!!! 27th and 24th everyone on board made it special!

The worst part of the entire experience was the "muster"... you must find a better way to do this. Having all of your guests standing in close quarters for 30-45 minutes in the heat is horrible. I would love to do another cruise, but thinking of going through the muster again makes me think twice, I am not sure if everything else outweighs the misery of that experience.

I was a fun trip. The staff was very friendly an very helpful. It was good seeing other places an how they live an the different types of food. An plan on goin on another one soon. This one was for our honeymoon goin to try an get a big group of our family's to go on the next one with us. An go to different ports

La alegría, entusiasmo , de la tripulación encabezada por su Capitán Ángel, es impresionante.Tanto la noche del capitán como la despedida fueron Bellas. Todo en ese equipo denota disciplina y conciencia para dar un excelente servicio. Gracias a todos los trabajadores del Royal Caribean Enchantment of the Sea. Esperamos volver con ustedes.

I've pretty much covered it already; but I will not cruise again with RCCL. I do not do mega ships; and I feel Celebrity is much better cruise line for me.

There were tons of kids and lots of drunk people on this ship. I chose the itinerary and didn't think about the rest. If you don't want to be around all the drinking, chose a different itinerary.

Wonderful overall cruise experience. Staff was helpful, friendly, and provided geear service in thencaib room and dining areas. Had a wonderful time on shore excursions and cruise times.

The cruise was my first and not the last next year another , a pleasant way to have a vacation a short one but very intense, I never imagine the easy that was traveling in a ship we are very excited to do again , thanks to all Staff who work in this ship and the tripulación and captain.

Great service. The staff there were amazing. Provided us a pleasant unforgettable experience. Our dining staff from table #70 Wayne, Alpesh, and Guest services Yamelth provided an exceptional, outstanding, and enjoyable experience. I have never received such an above and beyond service like the one they provided to my family. Thank you for having them. The cruise overall was fun. Lots to do. The entertainment can be better. The only time that the night entertainment felt worth it was on the last day when they did the activity with the staff members countries at the end of the cruise. The theater didn't provided to much of a fun show. Maybe more performance based such as acrobats, magic, dancing cultural shows as oppose to a comedian just talking on stage. The food was great. I think the best part of the cruise was the service. Truly amazing.

Overall everything went super well and we had a blast and a really big tan! The food awesome and the staff was beyond amazing. I definitely would love to do another cruise next year with my whole family!

My most favorite part of the cruise was Nassau, wish the had more on board activities, and more food stations. I love how they had an virtual itinerary near the elevators.

My wife and I paid for 8 people 7-8 months in advance. Just to have every step of the trip to be nothing but work. Since when should your vacation be work!? First they changed the itinerary. Shortening our time in the Bahama's. And didn't even offer any type of compensation. Instead they said I and the 8 others should just tell our employers they should just allow us to change the dates of our vacation time to allot for their itinerary change. An absolute smack in the face! What an insult! Let's see them call our employers up and make this request. 

So being stuck with what they did we decided to deal with it and enjoy what we could.  Show up to get on the boat just to find out we would not be getting all the on board credits told we'd get. And, What happened when questioned. Everyone pointed their finger at the other person. 

Then moving on to the next headache. The photography company they use to take drones picture's on board cost me a lose of savings because none of them could give a straight answer during the time spent emailing back and forth.  Caused my wife and I to chase them down for missing pictures. Only to be promised they'd all be found. Only to discover they didn't give us at least 30 pictures from various

moments. 

Then we show up in Key West only to find our excursion was canceled. Get told we can get a refund or take an alternate excursion. We opted to take the refund. Only to hear they can't help us. Only those who made their plans directly through Royal Caribbean were being offered the refund. Are you serious! I had to threaten to have my credit card company to dispute all charges for everything, just to get them to do anything to help. 

And the icing on the cake that caused my final thoughts. When my wife and I went to customer relations to settle up our final bill, the representative wouldn't even look us in  the face. He would just mumble something and then start starring off into the crowd as if we didn't exist. We had to tell him the same thing 6 to 7 times to get him to understand that only 4 of the items charged to our account were tho be charged to my stepson's credit card. And the rest of the charges from the 3 rooms are to be charged to mine. That many times just goes to show how little our business mattered. Needless to say, I will not be returning anytime soon, if ever. 

friendly staff,

coco cay was a good place to have fun.

Nausau and the excursion was so so.

Overal service was good (staff, food)

Wish another  excursion like coco cay to be added to the trip .

Cruise was very good, for vacations, take a break and disconnect for the regular business was so good.

The services in the cruise was excellent, I love the food in the restaurant and the cleaners, every super organize.

The only bad thing was the services in the bar, the bartender requesting tips, they told you at first time when you order a drink, "give good tip and I'll take care of you"....  WRONG!!!

The best spot that we visited was CoCocay Island  Beautiful place to visit.  My husbands first time to Florida Keys and he loved the history that surrounded it..

We are so pleased with Royal Caribbean because we had a wonderful experience inside the ship and at the three ports we were at. Amazing service from all employees we had contact with! A special thanks to Camila Barroso (our room steward) and the waiters in the main dining room Carlos and George, table 50. These three people made our vacation even more special. Also, I would like to thanks Kent Wheeles, from CruiseExperts, who gave me a lot of attention during the booking  process and answering all our questions until the day of our departure. We did not have any surprises, because everything was told us  by Kent, was how it happened. This was a peace of mind, specially for me, who was cruising for the first time!