Cruise shortened; missed 2 of 3 Ports of Call

Item: Enchantment of the Seas
Rating: 3.5
Author: paulazdz

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

paulazdz

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 12

Overall rating:

3.5 out of 5

Verified Review

4 Night Bahamas (Miami Roundtrip)

Sail date: September 04, 2017

Ship: Enchantment of the Seas

Cabin type: Inside

Cabin number: 3569

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

I am extremely disappointed. I wanted to cancel due to the impending storm. Was told it would not be refundable. Went on cruise, but less than 36 hours into the cruise, we learn that both Coco Cay and Key West ports of call would be cancelled, and we would return to Miami one day only, BUT OFFERRED NO COMPENSATION!!!!! I did not receive what I paid for.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Food quality was so-so. Steaks were tough.

Onboard Activities

3 out of 5

Band was too loud near pool.

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Miami, Florida Did not visit port

Nassau, Bahamas

3 out of 5

I felt like I had to run a gauntlet of aggressive vendors as I got off the ship.

Thumbs Up 3

Cococay (Cruise Line's Private Island) Did not visit port

Cruise line cancelled due to Hurricane prep

Thumbs Up 0

Key West, Florida Did not visit port

Cruise line cancelled due to Hurricane evacuation

Thumbs Up 0

Disembarkation

3 out of 5

Cruise staff did not supervise the lines.queueing process. Several line jumpers and tempers rose.

6 Comments

SWELLTRAVEL 7 years ago

paulazdz, sorry that you had a bad experience. RCCL posted on their website since Hurricane Harvey the affected and potentially affected sailings as well as compensation that they were offering. Cruising during the hurricane season is a gamble. Travel insurance is a must (make sure it covers acts of God / Severe Weather). I would still call RCCL post cruise and see what they can offer due to your disappointment of this sailing. RCCL is a class act.

Thumbs Up 0

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meebs90 7 years ago

If I'm not mistaken, RC has posted all over social media about how to cancel impending cruises due to the hurricane and receiving not only a refund, but a discount off your next cruise. Cruisers had received emails as well.

Thumbs Up 0

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charleenac 7 years ago

check your email or if you went through a travel agent have them inquire about your refund. so far all of the cruise lines have been great with offering refunds or cruise credits for cancelled sailings

Thumbs Up 0

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TNTGreen 7 years ago

All you're entitled to once you Sail are the port fees; refunded. I don't sail during Hurricane Season and purchase travel insurance.

Thumbs Up 0

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rcphilips 7 years ago

I ALWAYS purchase the insurance. Better safe than sorry!

Thumbs Up 0

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twangster 7 years ago

Important and valuable feedback for all to understand. Travel insurance is essential in hurricane season. The cruise contract does allow a cruise line to modify an itinerary to keep customers and crew safe. Irma was a major and unpredictable hurricane. Her track shifted back and forth in the days leading up to her arrival in Florida. RC did what they had to do despite impacting the cruise experience for some guests.

Thumbs Up 1

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Other reviews of this sailing

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