The Grand Dame has a little catching up to do

Crystal Serenity Cruise Review to Alaska

Contributor Level: Second Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 36

Overall Rating:

4.0 out of 5
Verified Review
10 Night Alaskan Frontiers (Vancouver Roundtrip)
Sail Date: July 27, 2016
Ship: Crystal Serenity
Cabin Type: Balcony
Cabin Number: 10090
Traveled As: Family (older children)
Reviewed: 1 year ago

Overall, this was a typical Crystal experience-  mostly first rate.  But we noticed some things slipping:  the staterooms were getting a little tired- decor frayed around the edges- leaking shower, etc.  Needs some sprucing up.

   The wi-fi on the ship is awful.  They give you "one free hour per day" and charge an outrageous fee beyond that- and then, the wi-fi is so slow, your single hour is spent in frustration trying to connect to anything at all.  They are WAY behind the times with wi-fi, and for what you pay for a Crystal cruise, wi-fi should be free. 

   The Italian dining room "Prego" was by far the best dining experience of the cruise.  Excellent.   However, Silk Road, the Japanese place, needs work.  Soggy and smelly sushi.  Unacceptable.

     In five cruise, all in penthouses, we've admittedly gotten spoiled by the butler bringing the afternoon snacks each day.  Crab claws, shrimp, caviar, cheese, fruit etc etc.  This time, the offerings had sunk pretty far.  We would rather have skipped the snacks altogether.  Pretty bad.

    They have added private laundry rooms on each deck, with several washer and dryers.  EXCELLENT idea.  Very useful and convenient. 

    Now that Crystal allow flexible dining reservations, not just the usual "early and late seating", it makes it much better when planning shore excursions etc.  We very much appreciate the flexible options.

    We booked our own shore excursions throughout the trip, rather than pay the (sometimes ridiculous) prices they charge- for the exact same excursion.  We paid $99 per person for a snorkling-with-the-seals adventure in Nanaimo - Crystal charged nearly $500 per person.  No excuse for this.

     Of the five Crystal cruises we've done, this was the only one that I would give four (not five) stars.   Nothing that can't be improved upon, and we would likely go on another Crystal ship (or more likely, a yacht or river cruise).  And, we are in no way chronic complainers.  Crystal still is miles above most other large-ship cruise lines we've experienced. 


Food and Dining

3 out of 5

Onboard Activities

3 out of 5


5 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Decor needs some sprucing up

Ship Tip

Dine at Prego- the Italian option. By far the best meal we had. Avoid Silk Road.

Cruise Inside Passage, Alaska

5 out of 5
5 out of 5
3 out of 5
Just a little seedy, especially at night.
3 out of 5
What's with the awful jewelry stores (owned by the cruise lines), that sell junky jewelry that has nothing at all to do with the local culture?

Cruise Hubbard Glacier

5 out of 5
Good weather helped a LOT Fabulous.
5 out of 5
The town is true native Alaska- that might not be to some tastes- but this is authentic, not the tourist trap crap you find in Skagway.
5 out of 5
Was this review helpful? 23

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top