Crystal Serenity - Reviews

The Crystal folks really try to think of everything to make a passenger comfortable. The food and service are excellent and we will be likely to try another cruise with Crystal, even though a prior cruise with Regent may have had better overall excursions.

Our first cruise on Crystal and loved it. Can’t wait for the next one!!!

This was our second Crystal Cruise and wish we could go on one every year. This is the number one cruise line in my opinion

Cruise was advertised as transatlantic dancing cruise. Serenity floor reduced approx 80% during yard period from large dancing floor. Signed up for beginner's classes but stopped after 3rd session due to overcrowding. New configuration so restricted that most cruise dancers are abandoning Serenity for Cunard ships with large ballroom dance floors. Crystal is losing dedicated dancing crowd due to new layout. Do not sell this cruise as a dancing cruise. Some are considering class action suit.

The food, drink, entertainment, staff, ship layout, restaurants, bars and music were all outstanding. Crystal is a Great cruise line.

My husband and I had written off cruises based on our past experiences of feeling nickled & dimes to death, but with Crystal Cruises, it truly is all inclusive and the service is excellent! We were also impressed with the food on our cruise. We were very impressed with the overall experience and will likely be cruising with them again in the future!

Service and communication were far below the standards of previous cruises. We did a river cruise with them last year and were blown away. This cruise was at the opposite end of the spectrum! This was our first Crystal Ocean cruise and it will also be our last!

Had a few problems with the main dining room food. Cabins were clean. The shows were very poor. The speaker was very good. Did not know St. Petersburg was so cold and dark 300 days a year.

Excellent cruise. Smooth and comfortable. Excursions were very good. Issues handled on-board with grace and efficiency.

Excellent service of all staffs. Live shows are really so much fun. Our favorite was the Cruise Director, Gary Hunter - very nice and funny fellow.

Had a wonderful time and the time went too quickly. Have already signed up for my next Crystal Cruise 🚢🚢

This was our first time cruising, and we were very favorably impressed. The scenery, animal and marine life, shopping opportunities, and food offerings were super! I liked the almost daily stops we made, and the newsletter we got every evening to let us know some of what to expect. The service (and staff providing it) was incredibly good. We are thinking of doing another short cruise because our experience was so positive!

So glad our friends Janet and Larry Lee suggested this cruise. Worth every penny spent! Will recommend to all our friends. Andrea Whitby our travel agent was very helpful and we will definitely use her again.

Everyone told me that an Alaskan Cruise is a must sometime in your lifetime.  I agree and I also think doing it on a Crystal Cruise is the ONLY way to do it.  We found every aspect of the trip was done professionally and in a first-class manner by Crystal.  More than anything was the friendliness and caring of every Crystal person.  Whatever we wanted or needed someone was more than happy to help.  We had a pncw in a lifetime experience.

THANKS Crystal.

This was our fifth Crystal cruise. We love all-inclusive cruising. Since our first Crystal cruise, the level of attention to detail has slipped. That said, this trip still was extremely enjoyable.

I would definitely recommend this cruise line and especially the Serenity to anyone looking for a great experience. The staff is very friendly and accommodating. We were treated like royalty.

From all the hype put out by Crystal, they did not deliver.  Serenity is "tired", staterooms smaller than on other luxury lines.  Food was average.  Staff is good.  I  found Shore Excursion Department disinterested in resolving an issue until they understood their liability.

Excellent ship and crew. Ports in Canada were not impressive. Bar Harbor, Boston and New York were great except Monday night in New York is the off day for Broadway. Broadway is a big reason to be in New York overnight.

This was the BEST cruise ship we have been on.  The teakwood decks, marble tabletops, fine china and silverware were exquisite.  The food and service were impeccable.  The wine, beer and spirits available at all the open bars were superb.  We will definitely recommend the Crystal Serenity to all our friends.

 The cruise was like living at Downton Abbey; the service was impeccable the food delicious the atmosphere wonderful. I was especially impressed when I lost a very nice bracelet one night and the next morning there it was in the lost and found; I wonder if that would have happened in any other situation or on any other cruise line. The activities were varied and worthwhile but there were also ample places to just "escape", curl up with a book and enjoy the view. All of the passenger were friendly one was welcome "to join " if there were few empty seats during the pre dinner cocktail gatherings.

My only complaint was the transfer day from Quebec City to Montreal. It was certainly not an "all inclusive " day.  Neither lunch nor dinner was provided. We did have time for a brief lunch in Vieux Montreal but not enough time to walk around that section. Instead of starting the day with a cursory bus tour of Quebec (most people had spent the previous day touring the city), that hour should have been used for exploring Montreal. There were really 9 not 10 all inclusive days. Some of the dissatisfaction could have been reduced if we had been more fully informed about the details of the transit day  - either at the time of booking or on board prior to our disembarking from the ship. More than one bathroom stop between Quebec and Montreal would have been appreciated, as there were no facilities on the bus