Costa Fortuna Cruise Reviews - Reviews

Just returned from my 10th cruise, my first with Costa. It was not one of the best cruises. Several European people on this cruise, and it is definitely a different culture! People thought nothing of butting in line, stopping in the middle of a walk-way, pushing past and not saying "excuse me". I am big on manners so this really got annoying. You are definitely in the minority if you speak English.

Over all a good trip

ranked very good

Ship was very European. We liked the diversity and the fact that you could hear 4 or 5 different languages going at all times on board. However this was a negative for some of the Americans we encountered who complained about the "language barrier" and wished for a more "american" style boat. We enjoyed the uniqueness of the ship and how it was different from the other cruise lines. Pretty relaxed atmosphere and good service.

This was my third cruise and it was an awful experience. Customer Service is basically non-exsistent. I asked a woman in the casino area if I could have a glass of water, after playing the machines for three hours without any service. She rolled her eyes and pointed towards the bar.In addition, I had a member of the staff actually shout at me. The people working the actual customer service desk were the worst.The food offered at the buffet was the same EVERY day and in the dining room it was mediocre at best.The best part of the cruise was leaving the ship and spending the day at the beach.

COSTA CRUISE LINES LACK SERVICE & MANAGEMENT BIG TIME! Service is easy... pissing people off by hiding is easier. Fixing a problem and management does not happen with Costa Cruise Lines. We sailed on the Costa Fortuna. The ship is just like that of many of the Carnival ships with an Italian theme. As a maitr'd and Westin hotel manager, it was obvious from the start that the service would not be exceptional as previous critics mentioned.This is a management that doesn't care and does not train or expect results from its staff. Besides no smiles and unfriendly with many new staff...Some examples... *matre in restaurant points and says your table is up there, 4 hostesses stand there no one takes us to find table, ** Waiter takes spoon off my table gives it to table beside ours, *** Wine assistant pours wine no tasting and fills 4 of 6 glasses. But the worst experience was when ****we took a shore excursion on a catamaran sail boat in Bahamas only to find a dive boat waiting. We told the tour guide from Costa we didn't want to go, he said its to late it's paid for, when back on the ship complained to tour desk said you took the boat. At front desk last day, asked to have the charges reduced only to be told to contact Costa customer service. When we asked for a manager we were told no one was available. After 30 minutes a Stewart showed up and in 10 minutes took us behind the front desk where 4 officers were seated at desks. They would not do Anything, so we drove to the Costa head office now very wanting to make a point that service matters, no one again would see us and no one answered the 1-800 number after 30 minutes. So we left a letter with the receptionist and now we wait????? So ***** stars for poor service and a management team that doesn't show up.

Everything on a ship was good,except our cabin and office handling the problem. Before booking the trip I made a call to "Costa Cruises" to be sure that our cabin has queen bed. We paid $50.00 for upgrading.... and on the ship we found out bunk beds. Manager was not present to talk about. I have called "Costa Cruises". They made me feel like I'm lying, and nothing was done. I haven't slept a night on the cruise.Bunk beds for romantic getaway? The whole experience was spoiled,plus we spent like three hours at the office. Drinks and excursion are to expensive.

55 age great ports tenders could be explained better

My overall impressions were good, they ran a good ship, buffet, dinners, cleanliness, and cruise director and his crew were terrific, the service desk help was not so good.

For me, the ship was too big. It was well run, though the food was often cold, and the maitre d' was almost conspicuous by his absence - did not introduce himself to the table, and did not pick up on the lack of input from the assistant waiter

Just sailed this cruise my ninth. Ship was nice beautiful, but layed out a little strange. Only one floor goes to all parts of ship and that is deck 5. Food was OK, but too many Italian choices, not enough general choices. The lido deck food was the same every day and not of high quality. Great cabin a little small even though we had a balcony. Staff rude, expect you to wait while they walk past you. No direction as to when to wear formal attire. They kept calling then GALA days, but would never say dress is formal tonight. So if you do not under stand Gala as they do, you do not know how to dress. Even though told of this many times COSTA SERVICE(not Customer Service) refused to make any changes so people knew how to dress. Totally unreponsive to any thing you asked or suggested. Ship run by crew for crews benefit, everything else is an after thought. Passengers or just someone to be tolerated. Nice ship, bad crew thought out ship. Good Shows on stage.

and costa promised $126.00 on board ship credits for all 5 of the cabins in my party and denied them once on the ship!!!!!!!

It was...weird..

I had such a displeasing experience with the CEO of Costa Cruises, Maurice Zarmati. The man is a true example of what a CEO of any company should not be. I had various issues with Costa agents promising and underdelivering, and rudeness, prior to my cruise, and I contacted Mr. Zarmati, and here is an excerpt from the email he sent back to me: "I don't believe you were "promised" the upgrade by your own words "if available...In this economy I will do all I can to hold to every piece of business..."

Both and costa promised us ship board credit. Once on the ship the credits for our 5 staterooms were denied. It put a damper on the whole trip.

The worst cruise.

Long meaningless announcements in 5 different languages that many couild not understand. Poor television programs with limited channels and many in other different languages. Very little english channels. Not many choices of food that customers could choose. Mostly just pizza everyday and no juice/milk at all that is available to customers. Final bill is a lie and Costa does not issue the credits as they promised, and demand customers to pay before they leave the boat, or else they cannot exit.

An excellent and eligent ship with knowledgable crew and stopped at many beautiful ports. Even though excursions cost extra, they are well worth it and you can see many sights on the islands. The dinners were great at night. The last two dinners were fun as the staff danced and sang during dinner. The shows before dinner were also excellent and lived up to what we were expecting.

For the price we paid for this April 2008 repositioning cruies from Florida to Italy, it was great. We met a lot of nice people from all over the world. Got off a day early in Barcelona to enjoy Spain side trip. We're planning to do it again ...

The food and service was so poor that people waited for the ports to eat. Some of the food was inedible and almost everything in the dining room was frozen. When bad wine was served to many tables they refused to do anything about it and said they will "try" to do better next time. Couldn't get servers to serve water until the 3rd night. I consider myself an experienced cruiser and can usually resolve the occasional problems we encounter with service etc. I couldn't this time. After many cruises this was the worst cruise I have ever taken. Whatever you do don't take a Costa Cruise.....