Costa Fortuna Cruise Review to Caribbean - Western
Ship: Costa Fortuna
Traveled As: Family (older children)
Reviewed: 9 years ago
Review SummaryI had such a displeasing experience with the CEO of Costa Cruises, Maurice Zarmati. The man is a true example of what a CEO of any company should not be. I had various issues with Costa agents promising and underdelivering, and rudeness, prior to my cruise, and I contacted Mr. Zarmati, and here is an excerpt from the email he sent back to me: "I don't believe you were "promised" the upgrade by your own words "if available...In this economy I will do all I can to hold to every piece of business..."
Food and Dining
Service and Staff
Cons: Service and Disorganization