A cruise on a Nice Ship, but bad service

Costa Fortuna Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
Sail Date: January 01, 2009
Ship: Costa Fortuna
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 8 years ago
Just sailed this cruise my ninth. Ship was nice beautiful, but layed out a little strange. Only one floor goes to all parts of ship and that is deck 5. Food was OK, but too many Italian choices, not enough general choices. The lido deck food was the same every day and not of high quality. Great cabin a little small even though we had a balcony. Staff rude, expect you to wait while they walk past you. No direction as to when to wear formal attire. They kept calling then GALA days, but would never say dress is formal tonight. So if you do not under stand Gala as they do, you do not know how to dress. Even though told of this many times COSTA SERVICE(not Customer Service) refused to make any changes so people knew how to dress. Totally unreponsive to any thing you asked or suggested. Ship run by crew for crews benefit, everything else is an after thought. Passengers or just someone to be tolerated. Nice ship, bad crew thought out ship. Good Shows on stage.

Food and Dining

3 out of 5
Dining room food good, but very small portions. Lido deck food the same and not very good taste or quality.

Entertainment

5 out of 5
Great shows, Great Dancing, Good singers and show people.

Service and Staff

1 out of 5
Did not help, had Costa answers for everything. Never listened or tried to help customer. Not GOOD service from any place on the ship. Felt like you bothered them to even ask a question.

Ship Quality

3 out of 5
Accessibility to one end of the ship to another required you to go to deck 5 only. Not a good ship layout. Cabins a bit small compared to others. Ship clean in rooms, but not so clean in public areas.

Cabin / Stateroom

3 out of 5
Even our Balcony cabin was small as was the balcony.

Pros: Where we went and what was available.

Cons: Crew not responsive and rude.

Recommends Costa Fortuna? Yes!

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