Costa Fortuna Cruise Review to Caribbean - Western

Deck Hand

7+ cruises


Helpful Votes

3 out of 5

A cruise on a Nice Ship, but bad service

Sail Date: January 01, 2009

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Balcony

Just sailed this cruise my ninth. Ship was nice beautiful, but layed out a little strange. Only one floor goes to all parts of ship and that is deck 5. Food was OK, but too many Italian choices, not enough general choices. The lido deck food was the same every day and not of high quality. Great cabin a little small even though we had a balcony. Staff rude, expect you to wait while they walk past you. No direction as to when to wear formal attire. They kept calling then GALA days, but would never say dress is formal tonight. So if you do not under stand Gala as they do, you do not know how to dress. Even though told of this many times COSTA SERVICE(not Customer Service) refused to make any changes so people knew how to dress. Totally unreponsive to any thing you asked or suggested. Ship run by crew for crews benefit, everything else is an after thought. Passengers or just someone to be tolerated. Nice ship, bad crew thought out ship. Good Shows on stage.

Pros: Where we went and what was available.

Cons: Crew not responsive and rude.

Recommends Costa Fortuna? Yes!

Ship Quality
Accessibility to one end of the ship to another required you to go to deck 5 only. Not a good ship layout. Cabins a bit small compared to others. Ship clean in rooms, but not so clean in public areas.
Food and Dining
Dining room food good, but very small portions. Lido deck food the same and not very good taste or quality.
Cabin / Stateroom
Even our Balcony cabin was small as was the balcony.
Service and Staff
Did not help, had Costa answers for everything. Never listened or tried to help customer. Not GOOD service from any place on the ship. Felt like you bothered them to even ask a question.
Great shows, Great Dancing, Good singers and show people.

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