A cruise on a Nice Ship, but bad service

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Review summary

Just sailed this cruise my ninth. Ship was nice beautiful, but layed out a little strange. Only one floor goes to all parts of ship and that is deck 5. Food was OK, but too many Italian choices, not enough general choices. The lido deck food was the same every day and not of high quality. Great cabin a little small even though we had a balcony. Staff rude, expect you to wait while they walk past you. No direction as to when to wear formal attire. They kept calling then GALA days, but would never say dress is formal tonight. So if you do not under stand Gala as they do, you do not know how to dress. Even though told of this many times COSTA SERVICE(not Customer Service) refused to make any changes so people knew how to dress. Totally unreponsive to any thing you asked or suggested. Ship run by crew for crews benefit, everything else is an after thought. Passengers or just someone to be tolerated. Nice ship, bad crew thought out ship. Good Shows on stage.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: Where we went and what was available.

Cons: Crew not responsive and rude.

Recommends Costa Fortuna? Yes!