Ship was old & needs refurbishing

Item: Celebrity Summit
Rating: 2
Author: dctoney58

Celebrity Summit Cruise Review to Caribbean - Southern

dctoney58

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

2 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: November 21, 2015

Ship: Celebrity Summit

Cabin type: Balcony

Cabin number: 7110

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Food was below average for a so called "upscale cruise line", food was also cold, it took until the 7th day to find bacon that was not burnt to a crisp. I asked every morning & was told that that was it. A small dog was on the ship in the pool area & dining room, when I complained to the management their excuse was that it was a service dog. The dog owner was pushing the dog around in a stroller, never seen a service dog in a stroller before. I advised the ship's management that a "comfort dog" Is not protected under ADA guidelines & they repeated that it was a service dog. Entertainment was average at best. I'm going back to Holland America, will never sail with Celebrity again.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

Bathroom was dirty & needs to be refurbished, balcony door was impossible to open once you go outside

Ports of call

San Juan, Puerto Rico

5 out of 5

Tortola, British Virgin Islands

5 out of 5

Fort-De-France, Martinique

5 out of 5

Roseau, Dominica

5 out of 5

Basseterre, St. Kitts

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

3 Comments

Nicod27 8 years ago

You sound like kind of a dick with your complaints about the dog.

Thumbs Up 0

Flag

Ejan 8 years ago

Was the dog actively bothering you for you to complain about it?

Thumbs Up 0

Flag

cruzrbachoua 8 years ago

i was on a cruise on HAL where a lady had a service dog she kept in her lap as it was a mini collie. we spoke at length with her cause we love animals and she allowed us to pet hers after she gave it a certain command. she said she had several people on the cruise complained to her that her dog was not a service dog. ..to that she showed the papers showing just what one has to go through to get a service dog on a ship...tons if paperwork explaining why the dog is needed and what specifically it does to alert. she suffered from seizures and the dog would alert her when one was about to happen. ..so just because you saw no physical ailments doesn't mean the dog was not needed. ..perhaps if you opened your mind a little you would know that service dogs service all types of things. ..comfort for anxiety or PTSD is a real thing as i know some VETERANS that can testify how much their dogs help them...sure hope that wasn't a VETERAN you were complaining about after they served for this country! ! !

Thumbs Up 1

Flag

Other reviews of this sailing

Not sure what is happening to Celebrity