very bad embarkation and room service not up to par
Celebrity Solstice Cruise Review to Alaska - Inside Passage
7 Night Alaska Tracy Arm Fjord (Vancouver To Seattle)
Sail date: May 06, 2016
Ship: Celebrity Solstice
Cabin type: Balcony
Cabin number: 1024
Traveled as: Family (older children)
Reviewed: 8 years ago
Review summary
There were three cruise ships at the Canada Place Pier at one time - embarkation was a nightmare - I had Concierge - no priority boarding with that as promised - the problem at the dock apparently was with immigration and customs - we were supposed to leave at five - people were still coming on board at seven - all the ships that came in - Celebrity - Princess and one other all put the people in one big area - baggage got mixed up - people on Celebrity had the luggage for the people on Princess - it was a mess --- room service is usually very good - not this time - corn flakes sent up - no bowl to put it in - two days of no breakfast coming up- - at all - called room service and made them aware of the missing breakfasts - next day came up - no sugar for the coffee and cereal - minor things I know but the minor things add up. I have alwyas had room service for breakfast as I like to have my coffee when i get up and never had one problem - this was not what I expected of Celebrity at all - the mess at the pier to get on the ship - well, we all got a letter a day or so before we were to get off apologizing for the mess -- I was in a balcony room and got $50 - suites I think got $100 and the other people got $25 --- I have taken more than one cruise with Celebrity and have not had any problems - but I guess there is a first time for everything.
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Ports of call
Cruise Tracy Arm Fjord, Alaska
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