Celebrity Solstice Cruise Review to Alaska - Inside Passage

Contributor Level: Cruise Director

7+ cruises


Helpful Votes

4 out of 5

very bad embarkation and room service not up to par

Sail Date: May 06, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

There were three cruise ships at the Canada Place Pier  at one time - embarkation was a nightmare -  I had Concierge - no priority boarding with that as promised  - the problem at the dock apparently was with immigration and customs - we were supposed to  leave at five - people were still coming on board at seven - all the ships that came in - Celebrity - Princess and one other all put the people in one big area - baggage got mixed up - people on Celebrity had the luggage for the people on Princess - it was a mess --- room service is usually very good - not this time - corn flakes sent up - no bowl to put it in - two days of no breakfast coming up- - at all - called room service and made them aware of the missing breakfasts - next day came up - no sugar for the coffee and cereal - minor things I know but the minor things add up.  I have alwyas had room service for breakfast as I like to have my coffee when i get up and never had one problem - this was not what I expected of Celebrity at all - the mess at the pier to get on the ship - well, we all got a letter a day or so before we were to get off apologizing for the mess -- I was in a balcony room and got $50 - suites I think got $100 and the other people got $25  --- I have taken more than one cruise with Celebrity and have not had any problems - but I guess there is a first time for everything.

Cabin / Stateroom
Loved the roominess as my husband was in a wheelchair - had a problem with the shower as there is only a curtain and when you turn on the overhead shower since there is no lip on the floor before you get in the shower itself - due to people in wheelchairs - water goes all over the floor - learned that you had to use the hand held shower - which I do not like - in order to control this - could not wait to come home and take a decent shower.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Food and Dining

Was this review helpful? 3

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top