Celebrity Solstice Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

The ship was going to leave us behind

Sail Date: August 21, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

After getting on board, all is great. But since planes were late, the shuttle to the ship left before we (about 30 persons) got. there I called the "emergency" number and Sabrina did not care, and did not help. She said that if we do not make it to the ship it would sail without us. I asked her to let me speak to someone who could help and she transferred me to a number that said that that office was closed!

Cabin / Stateroom Ben and his assistant were excellent!
Embarkation and Disembarkation
Your Sabrina at the emergency number (800-256-6649) was the worst. She did not care, did not help any, and transferred us to an number that was closed!
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Seattle, Washington
Not a single luggage handler at 4:00 pm
Ketchikan, Alaska
Cruise Tracy Arm Fjord, Alaska
the ship had to change course to med-evac a passenger
Juneau, Alaska

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