This trip was our second on a Celebrity cruise ship. Over all the itinerary was great, with interesting stops. The crew was for the most part excellent. However is was not up to the standards we experienced on the Solstice a few years back.
We would recommend this cruise.
3 out of 5
Overall the embarkation was okay, but could have been better organized. The wait time was long for many due to the arrival of the train from Anchorage. We were to select a time for embarkation, but it appeared that many either arrived early or ignored the given time.
Food and Dining
3 out of 5
We spent our dining experience in the main dining room and buffet. The Oceanview Buffet offered many good selections, but crowds left a long wait time or lack of dishes at times. The Main Dining room provided adequate food but nothing special. Many of the dishes that had appeared on the menu had been moved to specialty dining with an added cost. If you want Filet Mignon or other cuts of beef. You now have to pay extra at the Tuscan Grill. It seemed that pasta dishes were a challenge for the kitchen with underdone pasta.
Drinks are pricey with or without the drink package and we found that the bartenders had varying skills. Some could create great drinks while others had problems knowing a whiskey from a bourbon.
Reservations at the main dining room were promised but there was often a long wait time.
Room service was fast and had pleasant servers.
2 out of 5
They do offer a nice fitness center, but the spa was very expensive. Most of the activities were limited to trivia games. The seminars were limited and often occurred during mealtimes or other unusual times. On a former cruise, the ship had a scientist who had passion for wildlife and offered great seminars. This cruise offered a well informed speaker, but had her talks scheduled either late at night or early during breakfast.
2 out of 5
They need to do a better job of picking talent. the ship's orchestra had great musicians but had singers that struggled with the songs. The one unique experience was the Silent Disco.
Service and Staff
5 out of 5
The servers, waiters and stewards that we encountered were exceptional and were consistently friendly and competent.
Guest Relations staff could use some extra customer service training.
2 out of 5
I can only give this an okay due to the fact that they decided that a library was no longer needed. With the "revolution makeover' it was decided to remove the library to make way for more cabins. As far as the makeover, some of the areas were ignored or less than impressive. The ship was clean but needed to have more attention to detail (spots that needed painting to cover rust)
The PA system was not working well. If you wanted to hear announcements, you had to jump up and open your cabin door. You could not hear the announcements in you room.
Cabin / Stateroom
4 out of 5
The cabin was comfortable with a great bed and pillows. This cabin was a "bump out", so the room was standard but offered a larger that normal balcony area. The redecoration was nice with the addition of USB chargers in the walls giving you a lot of places to charge your electronics.
They no longer have coffee pots in the room but you can ask for a kettle so bring your own instant coffee if you don't want to shuffle off to a coffee station.
You can have the mini bar removed if you would like to have use of the refrigerator.
Juneau is a nice port, but the excursions are expensive and it is usually crowded with other ship's passengers. It is unfortunate the most of the main street is lined with jewelry stores and other shops that are promoted during the ships discussion of the port.
This is a friendly town with an iconic history. The town is supported by the National Park Service so the older buildings and parks are clean and well maintained. The only negative is that the crowds of other ships over runs this tiny town.
This port is run by the Native American Tribe and town folk that makes the experience welcoming and friendly. It has beautiful areas and it is a great place to view nature. It is a great stop, but the down side will be that they are adding another dock. The size of the center is limited so the crowds of two ships at once will really make it unpleasant.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Need help from a personal vacation planner?
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.