We went on this cruise to celebrate our 50th wedding anniversary. We were a little disappointed that our special event was not recognized. Our overall experience was very good. The last day on the cruise was Hubbard Glacier. Our captain took the ship very close to the Glacier which was awesome. Our suggestions for improved food were well received, however, the crew cannot do much without the cruise line listening to comments. The land portion exceeded our expectations.
Embarkation
5 out of 5
Vancouver port of entry was great. Celebrity had every one moving smoothly. We were in Concierge class, did not wait in any lines. Very efficient. The only time we saw the concierge was on this day. She was not readily available.
Ship experiences
Food and Dining
3 out of 5
Main dining room food was okay. Got better as week went on. Desserts were not good. We found desserts in buffet were much better. Voiced our opinions to matre'd. Food and desserts improved. Ate lunch twice in buffet. Did not use specialty dining at $45/pp.
Onboard Activities
3 out of 5
Few things to participate in. Too busy with land tours.
Entertainment
3 out of 5
Shows were just ok.
Children's Programs
No children with us.
Service and Staff
5 out of 5
Dining room staff, wine steward, matre'd all excellent. Room steward also excellent. Bar staff was great.
Ship Quality
3 out of 5
Ship was clean. However, ship is very plain, needs updating.
Cabin / Stateroom
4 out of 5
Cabin was roomy enough. Balcony was fair size. Shower had musty odor.
Ship tip
Get the premium beverage package if you like good wine, premium drinks. I would also upgrade to Aqua Class.
We were told they had just completed their new landing area. It was very nice. We did the forest tram tour. Learned a lot about the culture of the natives. Our guide was a chief of his clan and gave us a great history lesson of the area. The town center of Hoonah does not have very much to see or do. However we met some very interesting people.
So disappointed we were unable to take our big tour on the hovercraft to the base of the glaciers. Weather was terrible, no fault of cruise or excursion. We decided to take a whale watch and Mendenhall Glacier tour. We were soaked on the cruise and went directly back to ship. Never saw, other than glimpse of Glacier.
I take it by your comments that you did the land tour first. we did the same thing last year and was very unhappy with the food and other things on that ship. I wrote a 5 page letter to celebrity and heard not one word back from them. so after 6 cruises with celebrity them won't be seeing us again. at times I have had better food at a burger joint then what they were serving. if they of at least replied to my letter I may not be as pissed but it was like they don't care.
Happy belated 50th. I understand Carnival has many ships cruising the world, for many decades. You offer a suggestion and am amazed it is not instantly acted upon? Corporate makes changes throughout the fleet. One junior server is not going to change his/her training, or threaten their career to implement a passengers suggestion. Sorry. Not meant to offend.
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