Technology is rising up ...but the service is going down

Item: Celebrity Infinity
Rating: 3.9
Author: helenmarkman

Celebrity Infinity Cruise Review to Europe - Western Mediterranean

helenmarkman

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 18

Overall rating:

3.9 out of 5

Verified Review

9 Night Best Of Spain & Portugal (Barcelona To Lisbon)

Sail date: May 06, 2023

Ship: Celebrity Infinity

Cabin number: 3025

Traveled as: Couple

Reviewed: 11 months ago

Review summary

Would not recommend this cruise to the young crowd and families . Very Boring cruise with low service

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Buffet- First of all there is an very unpleasant smell in the buffet. The options of food are absolutely terrible. Maybe 5 or 6 choices of cheap ham and cheese. To get an omelet you need to wait 20 + minutes. Choices of the juices in the same categories as choices of ham and cheese. But what is the WORST is service. All they know how to say is : Good Morning, Good afternoon and Have a nice Day. No-one is there being helpful. In one of the busy morning i sow a mother with child looking for a free table and going twice with the baby around the buffet and nobody help her to find a table. Nobody offered to at least see what table become available soon. The other thing when they clean the tables they leaving the tables wet. Shouldn't they wipe the table with a dry napkins after they cleaned with the wet once. The Sushi restaurant and The French are restrain are really really good and deserve 5 Stars

Onboard Activities

2 out of 5

Boring..boring ..boring All the activities are from "Frank Sinatra" era. At 10 PM no activities what so ever. No games, no fun stuff, no nothing. All the singers that they have before dinner time look tired and not cheerfully at all.

Entertainment

2 out of 5

Service and Staff

3 out of 5

Only the room cleaning personal deserve a 5 stars. everyone else hardly a 3 stars

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5