We enjoyed the friendliness of the crew and the other passengers. The ship was very clean and the food excellent. Our steward was always there to provide anything we needed and kept our room "shipshape"!
The view was spectacular the entire trip and I would recommend a balcony, makes the room seem bigger. I suggest an outlet in the bathroom and a better hair dryer. The ac wasn't the greatest but overall it was not too bad.
Maybe a bit unfair rating in some ways given this was our first cruise. We wanted to see Alaska and seemed like the best way to see it given the remoteness. We know going in we were likely not 'cruise people' and it was confirmed. It was not that it was terrible. it is just not for us. That said we did have a good time, great service, and some great times with our grand daughter. I very much enjoyed the sailing part, seeing the amazing nature, seeing marine life, and that part of it. So we put the balcony to great use and it was a chance for quiet away from the noise of the ship. It felt to us a bit like a Las Vegas Casino on the water which is not our thing. But the plus is the ship has great people. The entire crew were friendly and helpful which offset some concerns.
This was our 3rd Carnival cruise and we enjoyed so much! As I live in FL, I enjoyed cold weather there. We enjoyed Skagway, Juneau, Tracy Arm Fjord and Ketchikan! But we did not enjoy Victoria. When we arrived there it was 8pm, only had 3 hours (needed to use a bus to go to the city), but all the stores except a few souvenir shops and bars were closed. We enjoyed the food and gained 8-10 pounds! The shows were great!
It is really hard to pick out my favorite part of the cruise. It is all fantastic. The ship and the crew were all awesome. Out of the ports visited, I think Ketchikan was my favorite. However Juneau, Skagway, Seattle and Victoria were all great too. I had spent a lot of time in Seattle previously, so I was already familiar with this great city. I wish that we had a little more day time to spend in Victoria though. It was a father/daughter cruise, and we both enjoyed it very much. We did a whale watch excursion and a train excursion to White Pass, and both were really nice. Just a great time all in all.
The customer services was very friendly. The food was just okay, needs some improvements. My complain was that the one of the wheels on our luggage was broken when it was delivered to us to our room and we complained to the customer service desk. She was nice and seem like she wanted to help. She checked the luggage and stated that since it's one of the outside wheels, we can still roll it back to California and have it fix, then sent them the bill. I don't even know how to go about having it fix, nor if it's worth it. Also they broke the built-in lock on my mom's luggage but I didn't make a fuss because they probably not going to offer anything anyway. That left a bad feeling for us through out our trip and we had a hard time bring our 3-wheeled luggage home. We are just going to throw our luggage away. I usually book our cruises with Carnival but I think we will consider other cruise lines from now on.
The best part of the cruise was the people serving you. All were extremely nice and attentive. There is always obe exception. We dis have a poor experience with an employee in the casino. The manager was notified of the situation, but never followed up with is on the outcome. Thats one of the biggest disappointments of the cruise. The ship was decent. The shower in the room was old and the floor sticky, and it didn't appear that they clean the top portion of the shower. The ship is definitely dated and could use some upgrading. The Spa was rediculously expensive as was anything outside of your purchased package. I feel you pay that amout to float on a dated boat, the rest should be priced a little more economically. $119/person for internet for 7 days, each alcholic drink $10 or more. Photos $14/each. Its just really overpriced. We didn't really feel the time spent at port was sufficient for certain stops. But overall it was okay. Probably will try a different cruiseline the next time.
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