Carnival Horizon Cruise Reviews - Reviews

Hadn’t been on a cruise for many years. This experience showed us we need to go more often.

I will not cruise Carnival again. I will not recommend to my friends and family. That is how my overall experience went. 1. There was a very somber vibe going on with majorly of the staff. 2. The waiters and bar tenders treated you differently once they realize you had the bottomless bubbles pkg. Literally their vibe shifted from a smile to a disappointed or aggravated demeanor & look once you ordered a non-alcoholic beverage. 3. Trying to find lounge chairs was near impossible. Seemed allowed to save space with towels which should've had a time limit on being present and seated.

Wonderful cruise! Great ship, very beautiful. Amazing islands!

8 days of relaxation and rejuvenation. It was what we hoped for.

Great ship with a great itinerary. We would be happy to cruise in this ship again.

it sure would be nice to have other options, then to see the same comedian, over and over again.

What was supposed to be a celebratory cruise for my 47th Birthday on January 17th, our 7th Wedding Anniversary and my husbands 49th birthday, soon turned into a disaster. I noticed on monday, January 15th, that the charges on our account via our sail and sign account were not coming up right, and every single day between the hours of 3am-5am I went to guest services...I spoke with Kelly on Monday, Tuesday, Thurday, Friday and Saturday, and asked to speak with her supervisor or management, and was never contacted, she did tell me that she sent out emails, i did ask for a copy of said emails to which she never did give me a copy to.. I am not a first time cruiser, this was my 8th cruise, but only my 4th with Carnival and will definitely be my last.. had 3 Royal Carribean, 1 Disney cruise with both of my children. This Experience has made me lose my sense of adventure, the ability to trust people, and honestly I have never in my life felt so invisible to people...It is such a shame that a few rotton seeds has to ruin the experience for everyone. I am the type of person who watches her grocery receipts, and keeps track of every penny because i am on a budget... This could happen to anyone, and overheard alot of billing errors, I wasnt the only one.. There was just me and my husband aboard the ship so i didnt know anyone else there that could help me.. My New Tips that I have learned and will warn everyone that is going on a cruise, use a cash account only, don't have your sail n sign card around your neck--it is too easy for employees as well as guests to use your number, do not go to the spa, or hair salon, or nails, they are independant contractors, and can charge pretty much anything they want even if you agreed to said price, do not gamble in the casino, they were having all sorts of malfunctions and glitches, a lady next to me won a jackpot and they refused to pay her a jackpot, that was the last time i used the casino, plus i noticed it was paying accurately, and DO NOT PLAY BINGO OR DEAL OR NO DEAL, i won and they said they would credit my account and never did, i only wanted to buy one card and they would charge you the premium price on everything, ask them if they have any 2xl bingo shirts, the answer would be no, i got charged for said shirt though... I did tell Andy, one of the ladies that works for the ship, and she kept telling me to come back tomorrow or it would be credited or fixed tomorrow and never was, I talked to Apple, Moses and Janel on Wednesday and Saturday morning as well as 3 other people i had never seen, i had been there since 3am, and was the last person escorted off the ship. One crew member, name i do know but won't say, said you are a really nice lady, i hate to see this happen to you, whatever you do don't leave the ship until you settle your bill, or the cruise ship wins... So I used my sharpie and wrote a sign that i refuse to pay for things I did not get, fix my billing errors or i will not leave until you do, the captain gave me his business card and basically said to me that i was a little annoying peon that carnival is such a big corporate business that it doesnt care about a couple hundred bucks, i said well if it wasnt such a big deal then there should be no problem in fixing my bill right now then, few minutes went by with no reply, and then they said they were calling the miami cops, but i said maybe i should call the cops and press charges on you since i am the one being robbed, needless to say 3 miami pds came and i was escorted from the ship with no answers to anything...This has left a cloud on my vacation, we dealt with no air conditioning in our room, our fridge not working, our dinner reservations cancelled for no reason, both of my bags were sopping wet and one held my cell phone in it and it didnt turn of for 5 days still no idea how it happened, asked several crew members for help, Kelly--worst customer service agent ever-told her it was my bday and she said So---- Armand was our steward-cleaned our room twice, nothing special, was charged for room service we never received any food delivered to our room, Sean, Moses,.Apple, and Janel friendly but problems were ignored, Viktor was outstanding for a waitor, made me laugh when i didnt think i could, Cookie and Jacky both said they could only help with future cruises, which doesnt help me at all nor do i have any desire to come back, and we have 2 future cruises with carnival that i will lose money on by canceling but there is no way I would step foot on another one....People know the ones I liked because i offered them an expensive sea salt caramel and a twenty dollar bill in cash, and told them they were outstanding, but for everyone else that ignored or made me feel invisible, shame on them and i have to believe karma will come back some day to them.... Abused by Carnivals Billing Practices is a crime and I should receive Justice Sincerely,

This was our third time choosing Horizon. It’s my husband’s favorite ship in the pre-Mardi Gras fleet (love that one, and booked on the Celebration soon) as it’s a good size, fairly new, and has a lot of features. There’s always plenty going on if you’d like to participate. Cookie was a fabulous cruise director, the comics and entertainment were great, and we had a great time. I think I’m going to stick with 7/8 day cruises going forward though, it seems like 6 days isn’t enough to fit everything in.

Unbelievable had lots of fun can’t wait for next cruise.

Ports where amazing. Every show was canceled except last Sail night. Ship way over crowded no chairs available anywhere.

We needed a relaxing vacation and we found it on this cruise. We choose not to do any activities aboard and were happy just laying around. On the flip side we could have stayed busy with the many fun activities that were planned throughout the whole day as well. It truly was an amazing ship.

The cruise was awesome, it had food and entertainment at all hours. The staff was always kind and helpful and the ship was impecable

This was my first Carnival cruise in 20 years, I've recently cruised RCL. On Carnival choose the newest ships and 6 plus day trips. It was fantastic it was as good or better than RCL! Only DCL comes close to Carnival on a Christmas cruise.

Wonderful Christmas cruise. One of the best I have been on. Cookie was amazing. Staff was attentive and the ship was beautiful.

Cookie, the cruise director was awesome! As I said earlier, there were too many teenagers on this cruise for me and my wife to really enjoy the relaxation that were we trying to enjoy. This is not a knock on Carnival. The serenity Deck needs to be addressed. There needs to be an age limit or some type of control. There were many under age. The spa area was too small. We never got the chance to get in.

Great time. Book excursions with the cruiseline as this was peak season and tours got delayed

Completely dissatisfied with the cruise from the very first contact with the lady registered at counter till the disembarkation protocol and logistics

Aruba and Curaçao were awesome ports. Horizon is a beautiful ship with beautiful staff!

I enjoyed this 8-day cruise. I would definitely rebook.

We enjoyed our cruise because we did our own thing and had a balcony. Spent a lot of time enjoying our cabin.