Great cruise; bad follow-up
Adventure of the Seas Cruise Review to Caribbean - Southern
7 Night Southern Caribbean (San Juan Roundtrip)
Sail date: December 12, 2015
Ship: Adventure of the Seas
Cabin type: Inside
Cabin number: 8473
Traveled as: Singles/Friends
Reviewed: 8 years ago
Review summary
For the cruise itself, I was very pleased with the experience. There were lots of activities, the food was great, and the ports we visited were amazing. I felt feeling great. The next day, however, I noticed a charge on my credit card. I had settled my balance with cash, so I immediately called RC to find out what was going on. The customer service rep. assured me it was simply a hold on my account because that had been the credit card on file. He told me to wait a few days and the hold would drop. I waited a week and still saw the charge. I called my bank and they confirmed it was a sales transaction, not a hold. Now I have had to file a dispute over the charge. Such an unfortunate ending to an otherwise great experience.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Ship tip
If you put a credit card on file, but then decide to settle your account with case, make sure they don't try to still charge your credit card.
Ports of call
Frederiksted, St. Croix, U.S.V.I.