Shameful rebooking/cancelation MSC policy

Hello,

The current MSC position regarding rebooking or cancelation is shameful.
Canceled flights, closed ports, ships in quarantine.
The unbelievable criteria to entry to ship-temperature under 37.5.
US State department, CDC warns public to avoid traveling on cruise ships...


But the MSC repeating-you have to come (if you will find some still operating flight), we can deny entry to ship, because 37.5 body temperature, we possible will be refused to entry to selected destinations, we maybe will quarantined, we will stress you and your children with all of this …

But you have to come. No choice.

Select different company for cruise please. :(

Tags: MSC Cruises

13 Answers

WOW! That seems a bit out of line from all the other cruise lines. Maybe they will change to fit the the mold.Surprised

I "kind of" looked it up, just out of curiousity...MSC's policy IS shameful, and they claimed to have "adjusted" it. They've actually made it worse, if that's possible.

Unreal. Will not bode well for this cruise line if they continue with this policy.

Remind me not to consider MSC for a cruise. If they have not issued a new temp cancel policy by now then anything they do moving forward can only be viewed as not caring about their customer base. They just fell off of my list for any consideration.

A bit harsh.....

We have a change: but annouced for North American passengers only?

https://m.msccruisesusa.com/en-us/Mobile/Cruise-Deals/cruise-assurance-program.aspx

I asked for rebooking in Europe (but for carribean cruise) few hours ago, and I was refused.

Who understand this company ... I will don't try this in future again.

I put a like to this only because I like that you are keeping us informed. Not because I like the policy, Thanks!

I see that there is now a new article to assist people with cancellation policies

https://cruiseline.com/forum/post/latest-cruise-line-cancellation-policies-coronavirus-update

MSC offers rebooking on their Mediterranean cruises only. That really boggles my mind, since they sail worldwide. Not much help for people with cruises reserved in the Caribbean - even though their ship wasn't admitted to multiple ports due to a suspicious passenger onboard a few weeks ago (if I remember correctly, he wasn't even infected in the end).

It's look like new rebooking police is valid for US customers only.

This company is simply unbelievable. Simply unbelievable. :(

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