NEWS: Norwegian Cruise Line Changes Policy, No Removing Tips Onboard

Cruise Radio reports: Norwegian Cruise Line Changes Policy, No Removing Tips Onboard

"Previously cruisers could have gratuities removed at their request by visiting the Guest Relations desk.

Now guests will be required to pay gratuities upfront and email guest services when they get home to have the gratuities rebated back if unsatisfied."

Tags: Norwegian Cruise Line Gratuities Service Charges

62 Answers

Exactly why would a credit card company agree to any refund of service charges paid when you signed an agreement when boarding the ship agreeing to any agreed charges to be debited to your credit card. The instructions given by NCL to E-mail the form back to them is pretty straight forward to understand. A chase up to the correct department should not be too onerous.If you had the cheek to request an adjustment or complete refund, you should not be too bothered about having to wait. Taking hard earned gratuities from the staff on board the ship is despicable. using an excuse of a service issue should not be acceptable.

I tried and no answer Thanks for the great advice. LOL

When the service charges are for a 8 month old that is a little high at 18% since he is still breast feeding, not a whole a lot of service there. And I would never take hard earned money from anybody that earned it. I Tipped (CASH) every waiter/ waitress that serviced us and the Gentlemen that took care of our room got a very nice tip from all of my family.

Hardball34 Please let us know if and when NCL responds to your request to have gratuities refunded. I'm sure most of us here are curios to how this will play out.

Not sure if this is permissible but an answer to your question is on a recent Trip advisor forum posting:

Nothing in that said if anybody had luck getting money back form NCL or in what time frame. I did not bother to read the full 16 pages.... it was just another argument of people on if auto tipping should happen.... not does NCL do anything when people ask for the money back.

The whole point of the post was to show that "Wesley" had requested a complete refund for no reason and received everything back

Simon, on taking your statement further, it is not actually fully correct. If you book and pay in US $, then you will have to obtain a form from the ship and send it back to NCL after you return home, if you felt the need to adjust the service charges. However, if you have booked and paid in good old British Pounds, then the service charges can be adjusted on board.

NCL say this is "because of somewhat different approach to tipping between our US guests and our UK guests, probably due to cultural differences."

We cruised on NCL the past two winters and had great experiences. I am not against the tipping policy in theory but I think it does hurt the employees on the cruise that do give exceptional service. Now, if a cabin Stewart or waiter really is attentive, most will either not tip any additional amount or give a much lower tip.

Like I said, 8 prior cruises and 2 more booked on Norwegian and we have yet to even think of removing gratuities. Service is always great at every venue.

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