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Cruise Radio reports: Norwegian Cruise Line Changes Policy, No Removing Tips Onboard
"Previously cruisers could have gratuities removed at their request by visiting the Guest Relations desk.
Now guests will be required to pay gratuities upfront and email guest services when they get home to have the gratuities rebated back if unsatisfied."
Simon, on taking your statement further, it is not actually fully correct. If you book and pay in US $, then you will have to obtain a form from the ship and send it back to NCL after you return home, if you felt the need to adjust the service charges. However, if you have booked and paid in good old British Pounds, then the service charges can be adjusted on board.
NCL say this is "because of somewhat different approach to tipping between our US guests and our UK guests, probably due to cultural differences."