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Booked a cruise on MSC's World Europa in May 2023. We had heard that they offered a status match with other cruise lines(we are Platinum with NCL) but find it impossible to do so. Applying online has us going around in circles and you might as well be talking to a turnip when you call. Their customer service is appalling. Did we make a mistake?
Wishing you good luck. I have no experience with them but encourage you to keep asking. Please let us know the outcome. Just in case someone else wants to try it.
I would say that you need to actually speak to someone from the cruise lines to clarify any querstions. If you booked through a TA they should have the answers for you. If you booked direct with MSC then you will need to speak to them direct.
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