MSC....should I be afraid?

Did you receive the money back actually?

it sounds great. was thinking about giving them a try. please let us know what happens

!

GOOD FOR YOU!!! just remember who's driving this bus....YOU!

Update: We were able to cancel our cruise and told the refund will take up to 60 days. The funny thing was this was the easiest call we had with MSC. Didn't ask why we were cancelling and the attitude was the same as always with them...basically "who cares". Money is not back in our pockets yet, but fingers are crossed. Never again with MSC.

Seems to be a common issue with them. Don't have a clue why. Glad you made some headway.

Just got off Seashore. Been sailing in Yacht Club so status match is not too important. Do like the tote bag and chocolate ship that comes with status. E-mailed Voyagers Club with all our points we accumulated and the status we are suppose to have achieved with MSC to NO available and no reply. So while on board we went to Future Cruise Desk and FC consultant looked up our history with MSC and immediately dug up 4 pins, a tote and informed us that we were Diamond on our next cruise (to get our chocolate ship, which I intend to eat on board). Contacting MSC is difficult. We have been able to get through to book future cruises rather quickly using our Voyager # when prompted on the phone,but no one can seem to fix status via phone calls and e-mails. Will let all know if we get our Diamond status this next cruise. The service on board the ship in the YC is 180 degrees the opposite.

@ableman, Great point. I have had this discussion with others. That is why I prefer Carnival or Princess with a US based Customer Service. Thanks for the thoughtful input.

A few years back, my wife and I were on a short NCL cruise to the Bahamas. We pulled into Nassau and moored next to the brand new MSC Seaside. I thought is was an absolutely gorgeous ship, at that time having only been in operations for a few months. I was smitten, and I told my wife that was the next ship we were going to sail on.

Upon our return home, I jumped on MSC's website to book a cruise. That's when the disillusionment started to set in. I don't know how it is now, but at that time it was clunky and not very user friendly. Navigating around the various "experiences" started to give me a headache, so I called them for clarification. After finally getting through, I got to speak to a "representative". Now, I'm not the most cordial person in the world, but after a 45+ career in sales & marketing without ever receiving a complaint about my demeanor, I think I can state with some authority that their rep was highly unprofessional. Their tone contained more than a "hint" of dismissiveness and indifference. I felt that if that's how they treated me while attempting to secure my business, how was it going to be after they got it. Needless to say I never booked with them.

After further research, I found that's the general complaint about MSC, but everything I read also stated something to the effect that they operate under the "European" business model, and that they needed to change to a more customer friendly stance to better fit the US market. It appears, at least in this instance that they haven't as yet upped their game.

So just mebbe you have the REAL decision to make...that cruise is a year and a half away...how much $$ you have tied up in it? whats their cancellation/penalty policy?...you don't need to speak to anyone to change your mind and get a refund..life happens...(you can ALSO at the same time dispute the charge on your c/c....you get issued a temp credit on your credit card, and if MSC is so screwed up and doesn't respond, usually within 60 days or so, it becomes permanent...every c/c in existence has a mechanism for that...so you can do BOTH and let THEM unscrew it! Theres an even chance MSC won't even notice.) Been there, done that...the whole thing is impersonal and automated...

Either way, let me understand this...you're not happy, not even a little bit, theres a good chance "things" could get worse, and you want to give them MORE $$??? ....

We have emailed 3 times with no response. Have called 5 times and each time were referred to someone else who was no help. What’s scaring us, is their indifference. There seems to be no effort to help. I expect this to be our first , and last MSC cruise. Not impressed.