Zuiderdam Reviews

3.9 out of 5

549 reviews

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4 out of 5

PANAMA DISAPPOINTMENT by CRUISEAHOLIC50

Verified Review
/ Sail Date: / Traveled As: Large Group

My reason for cruising the Panama Canal for the 6th time was to see and hopefully experience  the completed new locks.  We were not previously informed that due to the astronomical over-budget cost to complete the canal and the nearly 2-year delay, the Panamanians are charging triple the cost to pass through the new locks vs the old locks.  Needless to say, the new locks sit virtually unused, causing the usual delays and back-ups getting through the old locks.  Be prepared to be disappointed if you had hopes of viewing the completed and costly project.

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1 Comment
3 out of 5

panama canal by suepinkey

Verified Review
/ Sail Date: / Traveled As: Couple

cruise was ok

 

not terribly impressed with service

wait staff on decks for drinks was lacking

entertainment was only ok

dining rooms needed fancier dressing than we are accustom to

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3 out of 5

RoughWater&SelfToursBetter by Bikeride of Cleveland, Ohio by bikeride

Verified Review
/ Sail Date: / Traveled As: Family (older children)

VERY, VERY WINDY in the Caribbean this Year due to GLOBAL WARMING...many many people seasick and 1/2 passengers ended up with major head colds.  HAL Excursions were a HUGE Disappointment, double price of Independents at the ports, besides the tour guide(s)..(Cartagena) Unable to be Understood due to heavy accent!  Thus when Independent Tour Guides used MUCH BETTER RESULTS and Very Interesting Sights & History NOT Offered on HAL Tours!   High Class Pinnacle Restaurant on the Zuiderdam Big Disappointment for last night's Family Meal.  Sports Deck Equipment very used and worn out..shuffleboard court unplayable due to abrasive deck, ship's staff not helpful in remedy of sports...Entertainment selections @ 50% ..1/2 good, other 1/2 below average.

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4 out of 5

Fabulous cruise by stephanieedwards

Verified Review
/ Sail Date: / Traveled As: Couple

Great service, the best food that I have ever had on a cruise. This was my 11th cruise. The cabanas in the retreat area were fantastic. I felt completely spoiled in the cabanas. The pinnacle restaurant was wonderful. We went back another night because the food and service were so good. The entertainment on the ship was great. The mentalist, comedian, and zuiderdam dancers and singers very good. The shows were the best we have seen while on a cruise. I would recommend this ship because of the great food and service.

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Was this review helpful? 10
4 out of 5

trip to panama canal by fpbev

Verified Review
/ Sail Date: / Traveled As: Couple

trip was fine, but food has gone downhill.  prime rib was tough.  (prime rib is NEVER tough)  all steaks thin and hard to cook rare.  food on lido deck  was

better than restaurant.  Loved the canal.

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Was this review helpful? 4
5 out of 5

The Best Way to Relax by Cruiser5806277

Verified Review
/ Sail Date: / Traveled As: Family (older children)

After a hectic year, it was nice to once again travel on a "dam" ship.  The crew make it so that you don't even have to lift a finger.  The weather was perfect.  The ship, as always, was clean and the food was excellent.  I hesitate to recommend cabanas to you just because we don't want availability to run out for us!  Haha! HappyWinkBig Smile

 

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4 out of 5

Fort Lauderdale 8 day eastern carribbevn cruise Dec 28-Jan 4, 2017 by dafelton

Verified Review
/ Sail Date: / Traveled As: Couple

The on-board activities were adequate, but we chose not to utilize them (the shows, gambling, etc).  Food was good, service in stateroom was outstanding.

 

We chose to use the on-board restaurant one evening.  The $35 per person extra fee seemed a bit excessive, but the food was truly outstanding, as was the service.  Highly recommend this restaurant!

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Was this review helpful? 7
5 out of 5

Exceeded expectations by Cruiser10369578

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

 This cruise was fabulous, the cabin was clean and the space was well used.

 The waitstaff were responsive to anything we requested. 

In fact, we had so much fun at our table that the waiters you stand around our table because we laughed so hard, and often

 They were few things  which I would find needs improvement communication is one  of those there was a lot of miscommunication as far as what we would be doing and dressing for dinner.  The announcements we did not hear.  Food was great many choices. Drinks were well watered down 

i didn't mind.   

  Occasionally  we would encounter a passenger or a crewmember a little cranky however they were few and far between everybody was so polite and so happy on this cruise.  

 

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3 out of 5

No on board credits and food not good by chet1947

Verified Review
/ Sail Date: / Traveled As: Couple

We would not choose Holland America Cruise Ships after this trip, although the staff was extremely excellent! We thought we had a on board credits for something but there were none.. they only had a $250 coupon book for services we don't use. We paid for everything and they did not have a beverage package, we paid for water in our room and the food was not that great and very disappointing.

 

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4 out of 5

Combo Cruise 7/11 by DesertFox

Verified Review
/ Sail Date: / Traveled As: Couple

While an 18 day cruise might not be feasible for most, for those of us with the time available it was both enlightening and relaxing. The eastern Caribbean segment of the first week featured a variety of ports to include Puerto Rico, Grand Turk, and St Thomas in the U.S.V.I.  The cruise line's private island in the Bahamas, additionally, was a gem.  The latter eleven days featured a return stop in the Bahamas, Aruba, Curacao, Cartagena in Colombia, a partial transit of the Panama Canal, and a stop in Limon, Costa Rica.  The Panama Canal was the highlight, but all other destinations offered an enriching distinctiveness.  And Costa Rica never disappoints.  For us this mid-size ship with under 2,000 guests was the perfect size.  Holland America staff treated us ever so well and the food, entertainment, activities, and the independent shore excursions chosen provided the satisfaction one would anticipate.  This latter segment is probably best suited for adults.  Our rating, if possible, would be 4.5.  HA comes with our recommendation.  Don't expect Disney, but they don't purport to be.  HA does a great job of keeping you informed while on board with all the necessary and optional items on your radar. One negative, HA still permits smoking in limited areas but attempts to limit second hand smoke; they aren't always successful.  HA has no control of the weather, but our good fortune in this regard put this itinerary over the top!  If like us, you live in colder climates in winter, this cruise in late Dec and early Jan is just what your therapist would order.           

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Was this review helpful? 8
5 out of 5

Excellent cruiseline and ship by felicegoldberg

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I am definitely going to recommend this cruiseline and ship

The service is impeccable, food excellent, we didnt take excusions because we have already been to these places

The New Years Eve party was great

Very good entertainmentHappy

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Was this review helpful? 6
4 out of 5

Good services, good program every day, caring and friendly crews by xufnyhss

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Our favorite parts were housekeeping service with everyday's clean cabin, towel-animals, information about the next day and the chocolates; food has great variety and almost anytime available; lots of classes/seminars/events/concerts (we loved the Christmas Choruses); the crews were very friendly and very helpful for our problems/questions. We definitely would recommend a cruise with Zuiderdam to other people. 

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2 Comments
2 out of 5

Boring Food, Boring Entertainment, Boring Ship by tcpip95

Verified Review
/ Sail Date: / Traveled As: Couple

The Good: The crew was fantastic.  Truly 5 stars.  Can't say enough about the cabin staff, food staff, restaurant staff.  They were all to a person extremely polite.  They put on a Christmas Eve show comprised of all the crew from all over the world - Indonesia, Philippines, Asia, Africa, Europe - and it was really wonderful.  Apparently this is a 144-year tradition of Holland America.  All these people were so far away from their families around the world on Christmas Eve, and they were great.  The B.B. King Blues Band was AMAZING!  What an extremely talented band!  I have no idea what they're doing playing a cruise ship.  These folks should be in Memphis.  They were that good.  The violinist/pianist combination (Adagio) were great as well.

 

Our room was a Signature Suite, and it was very roomy, with a large balcony, which came in handy for storing our dive gear.  We had breakfast delivered to our room each day but one.  

 

The Mediocre: The food was nothing special, with the exception of the prime rib which was excellent.  The rest of the food was very ordinary.  I expected much more from their chef, and was left disappointed.  We even tried the Pinnacle Grill (you pay extra for this), and I had a rib-eye that was really 2 stars.  I personally make a better rib-eye at home.  Their Lido Dining Room food lines (pizza, etc.) were way too small for the amount of people that it served.  There were 2,199 people on board, and a lot of people would catch a quick something to eat here; the lines were way too long - the reason for this was they only offered a couple of things to eat here, so unless you wanted bread sticks or cold slices of pizza, you had to wait in quite a line to get it.  We normally had breakfast served in our room, but one night I forgot to hang the ticket on the door so we had to go up to the Lido Room (the main dining room was only open for breakfast ONE HOUR!  Needless to say, the Lido Room was a mad house trying to get breakfast.

 

The Bad: Sooooo disappointed in the watered-down drinks they served!  Truly an embarrassment.  They offered a "Pub Crawl" one night; $20 got you a drink in 4 bars on the ship.  Everyone was complaining about how what a rip-off the mixed drinks were.  You know you're going to pay extremely high prices for drinks on board a ship - but you should at least get a good drink.  These were terrible.  This appeared to be a systemic problem everywhere on board.  It was NOT limited to one or two bars.

 

For a 7-night cruise, there really wasn't a lot to do.  There was an indoor/outdoor pool (supposedly the top was on tracks that could roll open or closed, but it always seemed to be 3/4 closed) but it was like a steam room in that pool.  There was one other small "family" pool and that was it.  No water slides or anything interesting.

 

Don't plan on cruising with Holland America again.  Celebrity, Norwegian, and Royal Caribbean blow these guys away.

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4 out of 5

Zuiderdam and the Panama Canal cruise 12/11-12/21/16 by janiejanept

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

It was a great experience to enter the lock system at the Panama canal.  The cruise on the whole was wonderful.  However, as a long-time cruiser with Holland America, I noticed a change in quality, especially in the dining room.  I think it was grossly understaffed - in the kitchen and the wait staff.  One night dinner took 2 1/2 hours because of delays between courses.  The shows were great, I enjoyed them all.  The tours were well-worth the money, except for the Folklorica tour in Cauracao.

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3 out of 5

Excellent destinations but ship was just OK by hsc222

Verified Review
/ Sail Date: / Traveled As: Couple

We loved the destinations. The crew on the ship were absolutely fantastic! The ship itself was OK, The food offerings in the dining room were good, but the food offerings in the buffet were very limited and not very tasty.

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5 out of 5

Zuuiderdam YES!!!! by windycity

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise was simply wonderful, not one complaint The Holland America cruise

staff do deliver a great package and at reasonable price point. From the Capt. to

the room stuart,just wonderful

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4 out of 5

We would go again! by carciee

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

the food and service were great as well as the itinerary. Curacau and Costa Rica were our highlights. Also every musician was phenomenal and a variety. Dont get off the ship in Panama unless you have a tour. Bon voyage.

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5 out of 5

FIRST CLASS CRUISE! by mw352

Verified Review
/ Sail Date: / Traveled As: Couple

i WANT TO GIVE SPECIAL THANKS TO OUR CABIN ATTENDANTS

(CABIN 8020).  THEY ARE BOTH GREAT AMBASSADORS

FOR HOLLAND AMERICA.   I SPECIFICALLY WROTE DOWN THEIR NAMES BUT

UNFORTUNATELY THEY GOT LOST SOMEWHERE ON MY RETURN

HOME.  ALSO THOROUGHLY ENJOYED THE DAILY WINE TASTING

AND DINNER APPETIZERS .... THAT STAFF DID A GREAT JOB!

 

PLEASE KEEP ME POSTED ON FUTURE HOLLAND AMERICA CRUISES

BUT PREFERABLY OUT OF TAMPA.  OUR HOME IS CLOSER TO TAMPA

AND WE LIKE THAT ADDED CONVENIENCE OF NOT HAVING A LONG

DRIVE TO FORT LAUDERDALE.

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4 out of 5

Panama Canal Cruise by teddytoles

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/ Sail Date: / Traveled As: Couple

We had a great time.  We enjoyed the canal and the islands.  We felt the food was not as good as times before.  The choices we limited and not cooked as well. The entertainment was limited to a few acts.  We probably won't travel on Holland America in the future due to a large number of elderly with scooters and walkers. I feel since I booked it through Delta the flight should have been a part of the package.

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5 out of 5

Comfort Enjoy the tour by cy7279

Verified Review
/ Sail Date: / Traveled As: Couple

No noise overall the time with a beautiful classic music, good foods, excellent  services everywhere on board and even though , we' ve received some refund credit! So we are very satisfied  this cruise. This is our second time to join HAL, both time we fill good. We will recommend HAL to friends and we will focus to HAL for next tour!  Thanks to HAL!

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