nothing to write home about
Zuiderdam Cruise Review to Europe - Northern Europe
Contributor Level:
Purser
Cruises: 4-6 cruises
Review: 1
Helpful Votes: 40
Review summary
Disappointed on my fifth cruise with Holland America. Staff in shop were rude and unhelpful. Staff didn't seem able to communicate information during Germany delay.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
poorly laid out so lots of wasted and unusable space
Ship tip
don't buy ship excursions
Thumbs up
0
Ports of call
St. Petersburg, Russian Federation
just stayed near port terminal. Protesters delayed ship leaving on time by six hours. Delay not handled well by Holland America. Very few updates. Waited long time before giving assistance to rebook flights
Disembarkation
disembarkation chaotic and not well handled. Let people off out of order which allowed people not needing to get to airport to leave before those who had connections to make.