All Wet and No Place To Go

Delayed getting on ship as ship was not ready. Although numbers were given for handicap assistance, personnel did not go by those numbers which met some passengers who got there first ended up being last assisted.

The food was good - not outstanding or mediocre, but good. Buffet had a lot of the same food as served in the dinning room. Chip/nachos at pool-side small buffet were stale after three days.

Very limited activities. Did have bingo on most days, art auction, movie, team trivia challenge, couple o fAmerica's Test Kitchen presentations on how to cook salmon-make/bake brownies, take tour of kitchen galley, and of course, "free" spa talks.

Magician/illusionists James Cielen was entertaining; Island Magic Steel Band was fantastic and a big hit; and Zuiderdam singers and dancers were very good and enjoyable.

Not traveling with any children.

This is a hard one to judge. Most of the staff that we dealt with were good and we appreciated the work that they do; however, there were numerous complaints among the passengers of other staff, i.e. assistant cruise director, bar/food servers and guest relations lady. It was unfortunate as we actually witnessed one of the staff talking down to several of the passengers and upon realizing it, tried to make it into a joke. We also saw one of the customer service ladies talk not very nice to some passengers.

This ship had just come from being in dry-dock and was not ready to take on board passengers and sail. Safety railings were down, the pool not opened, restrooms throughout the ship not cleaned/stocked, some electrical systems down, and cabin rooms not ready. The ship had pipes burst while in dry dock and this was one major problem,

Our original booked cabin was 6110 but when we opened the door,furniture was stacked on top of each other and the cabin carpet was completely wet. We went to customer service to inform them and were then assigned to cabin 4140. When we opened that cabin door, our luggage was laying on the bed, and as we entered found that all of the carpeting there was completely wet too and plus was a musty smell. Back to customer service. We informed them once again of the problem. We were told that we could stay one night in cabin 8017, but it was a cabin that they had just evacuated our friends from as the air-conditioning, television, telephone and mini bar frig all did not work. The customer service lady asked me to follow her up to that cabin. She was able to fix the telephone, said the mini frig is not supposed to be cold, only cool, would have to get the TV set up properly and promised to get the air-conditioning working by the time we ate dinner. We would have a dry blower/fan set up in cabin 4140 and see if the carpet was dry the next day. After dinner we checked out 8017 and the air-conditioning was working but the TV was not. We went to gather our luggage, night items and clothes for the next day and took them all to cabin 8017 for the night. The next morning we checked the floor in cabin 4140 and it all was still wet. The loud blower vac had been going. For a fourth time we went to customer service. This time we were assigned cabin 4078. We got our luggage and lugged it to this cabin. This cabin was fine! We started unpacking and getting settled in when there was a knock at the door. A gentleman named Tony told us that we were in his cabin. They had given us the cabin the same cabin as they gave him (he was originally in cabin 6117, which is the cabin that they moved our friends from 8017 to - go figure?). We had to repack things and back to 4170 we went with our luggage in tow. This is getting old. My husband, getting his shoes wet again, put all of the luggage on the bed and we headed back to customer service. Customer service is getting to be our favorite place. NOT. This time the young lady asked which cabin we were in and when we said 4140 she said the computer showed us in 4136 and were we correct? Ended up that she asked if I would go to cabin 4136 to see who was in it and check it out. The cabin was fine but there were personal belongings in that room. We also went to cabin 4140 so she could check out the carpeting, and yep, it was wet but now the blower had been removed!! She immediately ordered the blower be sent back and she would have to find out what the mix-up was about 4136 and would we report back to her later. We went back later but she was not there so we wondered around some more, going back even later. Again she was not there but we talked with another rep, Kevin, whom she had said would be brought up to date on everything. Kevin said that nothing could be done and that there were no other cabins available for us to stay in. We were destined to remain in cabin 4140, even though we did tell them that my husband has allergies and that we were concerned about the musty smell and mold. They would have the cabin sprayed, keep the blower going and once the carpet was dry, they would clean it with chemicals. So, it took five days for that carpeting to get semi dry with the blower going. Trust me, it was a LOUD blower and took up room in that small cabin. We were not able to store our suitcase under the bed as the carpet was wet, and on the fourth day they had to pull out the nightstands as it was wet behind there too. We know that the cabin next to us, 4142 was wet as the light was kept on all night long and my husband could see from the balcony that the furniture in there was stacked on top of each other. We kept our shoes on, even with nightclothes on. On day five, the blower was finally removed but placed outside in the hallway from our cabin as the hallway floor was also wet. On day six, my husband became ill with a sinus infection and stayed most of the day in bed. On day seven, I became ill.