HAL Rocked it!

Zuiderdam Cruise Review to Transatlantic


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

5.0 out of 5
17 Night Azores & Normandy Expedition (Ft. Lauderdale To Copenhagen)
Sail Date: April 18, 2016
Ship: Zuiderdam
Cabin Type: Balcony
Cabin Number: 10008
Traveled As: Large Group
Reviewed: 1 year ago

This was our third transatlantic cruise and it was WONDERFUL! Holland America knows how to take care of its customers. From the cabin stewards to the captain himself, everything was done to accommodate our needs, 

 

From the start, the captain explained that it might be a bit bumpy but that they were going to change the navigation to get us away from the rougher seas that had arisen because of a storm. And he did a great job. Although it was by far the roughest passage we have experienced, sounds like it could have been quite a bit worse!

There were a few problems with the plumbing in our cabins and some of our fellow travelers had more major issues then we did. They were not only addressed quickly but the management made some generous adjustments to the bill that was paid at the end.

At one point, I had made a minor complaint about service in one of the loungs areas. I received a phone call within 24 hours from the beverage manager to rectify the issue!

I can't say enough good things about this cruise line. It's not the glitzy state of the art type of ships that some lines have. But if you are looking for great service and a crew that seems to really care about your experience - go HAL

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Love the location on the same floor as the Crow's Nest
1 out of 5
5 out of 5
Do the excursion to Furnas where you can swim in the hot springs pool!
5 out of 5
5 out of 5
Don't miss the D-Day beaches. Next time we want to go to Chateau St Michelle
5 out of 5
Fabulous old city!!
5 out of 5
Visited gardens and were lucky enough to be there when tulips were in full bloom AMAZING!!
3 out of 5
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