Zuiderdam Cruise Review to Caribbean

Contributor Level: Purser

7+ cruises


Helpful Votes

1 out of 5

Cruise from hell

Sail Date: February 05, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Suite

Last year I did the same cruise and enjoyed it tremendously but this year everything went wrong. The norovirus attacked many passenger. My mother spend 2 days in her cabin cause of diarrhea. My son Michael vomited twice on the dinner table and I was held in my room because of diarrhea. Yes some precautions were taken but not enough. Our balcony was filthy and so we took pictures to show. People were allowed to smoke in their balconys and in the casino. There were no designated areas for smoking as on other cruise lines. We did not go to Costa Rica because of bad weather but we couldn't get of  at Grand Cayman because it was too dangerous for the wheelchair to be transfer to the shuttles and then to shore.  Will never travel Holland America again.

Cabin / Stateroom
The cabin is suppose to be handicap accessible but the door does not open automatically. The door handle is very hard and anyone in a wheelchair has difficult opening and entering the room. The balcony was dirty and was never cleaned. We had cigarette boxes which were thrown from other balconies. The mat on our recliner was also very soiled and we took pictures of it.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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