Terrible Experience

Zuiderdam Cruise Review to Caribbean


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 23

Overall Rating:

1.0 out of 5
Verified Review
11 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)
Sail Date: December 10, 2012
Ship: Zuiderdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago
We seldom complain but feel this is necessary and hope our experience helps someone else. After cruising many other times we had heard a lot about Holland America so we decided to give it a try. Never again. Ship was late coming in from drydock and when we finally got to our stateroom, it was filthy along with the rest of the ship. Our balcony couldn't be walked on for the dirt. Asked twice for it to be cleaned and never saw a difference even tho we were told it had been done. There are so many problems that I will itemize our complaints:
1. Ship and stateroom filthy'
2. Food below average
3. Service way below average w/rude employees
4. Most men spoke no English
5, Trash not removed a few days
6.


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