Terrible Experience

Zuiderdam Cruise Review to Caribbean

Robbiescott

Contributor Level: Third Mate

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Overall rating:

1 out of 5

Verified Review

11 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)

Sail date: December 10, 2012

Ship: Zuiderdam

Cabin type: Balcony

Traveled as: Couple

Reviewed: 11 years ago

Review summary

We seldom complain but feel this is necessary and hope our experience helps someone else. After cruising many other times we had heard a lot about Holland America so we decided to give it a try. Never again. Ship was late coming in from drydock and when we finally got to our stateroom, it was filthy along with the rest of the ship. Our balcony couldn't be walked on for the dirt. Asked twice for it to be cleaned and never saw a difference even tho we were told it had been done. There are so many problems that I will itemize our complaints: 1. Ship and stateroom filthy' 2. Food below average 3. Service way below average w/rude employees 4. Most men spoke no English 5, Trash not removed a few days 6.