A Disappointment

Zuiderdam Cruise Review to Caribbean - Eastern

SandyD8

Contributor Level: Deck Hand

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 31

Overall rating:

2 out of 5

Verified Review

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 18, 2006

Ship: Zuiderdam

Cabin type: Suite

Traveled as: Singles/Friends

Reviewed: 14 years ago

Review summary

This was my third Holland America cruise and was by far a disappointment. I have always praised this cruise line as having the best service and entertainment I've experienced. I can no longer make that recommendation. I have now expeienced long lines to enter the dining room every evening, a waiter that was either totally overwhelmed or in need of further training, crew productions that were the same as when I was on this ship 18 monyths ago, and light fixtures in the dining room with burned out light bulbs the entire cruise, the food was average at best, just to list a few of the disappointments. There appeared to be a number of staff that were new either to the cruise industry or this ship. On a positive note, our balcony suite stateroom on the Navigation deck was wonderful and the room steward exceptional. The casino staff were all extremely competent , professional and very friendly. Also the wine steward was very knowlegdeable and provided excellent service and there were some crew members with longevity that did provide the quality of service I expected from prior experience on Holland America. I can honestly say I will have to think very hard about a Holland America cruise in the future and that saddens me.