Disappointed

Westerdam Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail Date: August 23, 2014
Cabin Type: Balcony
Cabin Number: 5102
Traveled As: Family (older children)
Reviewed: 2 years ago

I sailed on the same ship four years ago around the Black Sea and found the ship to have aged considerably since that time. Our balcony room was smaller that the photo appeared and the sofa-bed way past its prime, in need of replacement. The plastic on the balcony furniture was unraveling. I paid a considerable amount extra for that room and was disappointed at how cramped it was and how shabby the furniture appeared. The room stewards were excellent.

The food was good, although some appetizers were miniscule. The service was not professional. The dining staff on this curse seemed overwhelmed and service was slow; very slow. When we sat with others at a table, there were complaints about the service. Also disappointed that Men were allowed into dining room in short sleeve sport shirts. I spoke to Maître D about this and he seemed unfazed.

I also did not like the atmosphere of the "fire sale" atmosphere of items being sold on deck while at sea; very tacky.

Shows and dinner times did not coincide well.

The spa was my saving grace; Loved Loved it. Very relaxing

I would not travel on Holland America again

Food and Dining

3 out of 5
for the most part good althou many items repeated every night

Onboard Activities

3 out of 5
too much noise in the library area. Few quiet spots. Crows nest difficult to find. Not enough suppot or cruise partners at dance lessons.

Entertainment

music seemed "canned"

Children's Programs

3 out of 5

Service and Staff

1 out of 5
bad service in dining room. Room steward, excellent

Ship Quality

1 out of 5
need refurbishing, dirty

Cabin / Stateroom

1 out of 5
Crowed, in need of deep cleaning, balcony furniture too old, sofa old and stained.

Ship Tip

Try another cruise line

musher camp - too expensive
3 out of 5
great watching from spa, expected more
5 out of 5
best stop, great museum, salmon
5 out of 5
watch salmon climb ladder behind town
3 out of 5
been there before
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