Disappointed
Westerdam Cruise Review to Alaska - Inside Passage
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail date: August 23, 2014
Ship: Westerdam
Cabin type: Balcony
Cabin number: 5102
Traveled as: Family (older children)
Reviewed: 9 years ago
Review summary
I sailed on the same ship four years ago around the Black Sea and found the ship to have aged considerably since that time. Our balcony room was smaller that the photo appeared and the sofa-bed way past its prime, in need of replacement. The plastic on the balcony furniture was unraveling. I paid a considerable amount extra for that room and was disappointed at how cramped it was and how shabby the furniture appeared. The room stewards were excellent.
The food was good, although some appetizers were miniscule. The service was not professional. The dining staff on this curse seemed overwhelmed and service was slow; very slow. When we sat with others at a table, there were complaints about the service. Also disappointed that Men were allowed into dining room in short sleeve sport shirts. I spoke to Maître D about this and he seemed unfazed.
I also did not like the atmosphere of the "fire sale" atmosphere of items being sold on deck while at sea; very tacky.
Shows and dinner times did not coincide well.
The spa was my saving grace; Loved Loved it. Very relaxing
I would not travel on Holland America again
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Try another cruise line
Ports of call
Juneau, Alaska Did not visit port