Viking Forseti

3.6 out of 5
 (3 Reviews)

Overview

Viking Forseti is a small ship, carrying 190 passengers and 45 crew, and sails from Bordeaux, France.

Sails from: Bordeaux, France

Cruises to: River Cruises - Europe

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1 out of 5

Viking Dishonorable About Airline Tickets--Don't Buy Them From Viking Cruiselines by enilcruiseBC

Sail Date: / Traveled As: Couple

My husband and I purchased 1st airline class tickets to/from France as part of a cruise package through the Bordeaux Region of France.  We were told that if we got the insurance, the complete trip would be refunded if events occurred which would not permit us to take/complete the trip.  We made payment in advance for the complete trip including airline tickets and travel insurance from TripMate.  We initiated the trip as scheduled;  unknowingly, I lost my passport in the Atlanta airport and was consequently unable to take connecting flight to France.  We notified Viking right away and were: told don't worry you have the insurance, you'll be fully reimbursed.  We submitted the paperwork and were told by TripMate, you are only covered for land and water transportation, not air so that is all we will reimburse.  We paid Viking 6K for the air portion of the trip and they refused to reimburse for that.  This was dishonorable because their agents told us when we purchased the package that the insurance would cover everything and subsequently, when we reported the loss of the passport that we would get a full refund.  I've attempted several times to get help from Viking's customer assistance staff but was told it was my fault, consequently they won't pay.  When attempting to speak to supervisors, I was told we are independent adjusters and don't have a supervisor.  This is poor customer relations and of course, results in our not ever using this cruise company again.  Everyone should beware of them.

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2 out of 5

Was this really a Wine cruise??? by zapcar

Sail Date: / Traveled As: Couple
Forseti is a beautiful\, new river boat. I wish we had more time actually cruising on the river. We spent more time on the buses than we did on the boat. And this trip needs to increase and improve on the chateaus visited for tasting. Overall the wines selected on the boat were not good. I think they based their selection more on price than any other factor.

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  • Price: $$

  • Size: S

  • Total Passengers: 190

  • Total Crew: 45

  • Crew to Passenger Ratio: 4.22

  • Number of Decks: 4

  • Total Cabins: 0

  • Cabin Categories: 8

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Viking Forseti Cruises and Itineraries

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ronfmoore says ...
Oct 24, 2016

Don't be afraid to request a different wine with your meal than what is being served. They are very accommodating.

bfb says ...
Jun 23, 2016

Viking Forseti - only comment. Bring layers because of weather. Tours are easy. If you cannot do a regular tour, they are very accommodating.

enilcruiseBC says ...
Nov 28, 2016

Do not buy airline tickets from Viking Cruiseline. Even if you pay for full coverage insurance (the involved insurance company: TripMate), they will not reimburse for the airline ticket if your trip has to be interrupted.

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