Viking Beyla

2.5 out of 5
 (4 Reviews)

Overview

Viking Beyla is a ship, carrying 98 passengers and crew, and sails from Hotel In Prague and Hotel In Berlin.

Sails from:

Cruises to:

0 Photos

Upload Photo
View All Photos    View 8 Professional Photos
Request Contact from Vacation Planner
1 out of 5

a non cruise cruise!!! Floating hotel by reilly97

Verified Review
/
Sail Date: / Traveled As: Couple

This cruise never was a cruise; low water prevented the ships from cruising and Viking never got in touch with us as they had an incorrect email address but they did not take the extra effort to call us and ask us if we wanted to cancel. We only found out when we arrived at the hotel in Prague. The "cruise" required us to change ships halfway through the trip and all travel was by bus - instead of leisurely cruising on the Elbe; Staff worked hard to compensate but there really is no way to compensate. Horrible experience even though some of the tours were really good but several were very poor.

Read more

Was this review helpful? 8
2 out of 5

PAID FOR RIVER CRUISE, GOT A BUS TOUR by DISAPOINTMENT

Sail Date: / Traveled As: Couple

WE WERE SO LOOKING FORWARD TO THIS VIKING BEYLA RIVER BOAT CRUISE AS WE HAD NEVER BEEN ON A RIVER BOAT CRUISE BEFORE.  WHAT A DISAPPOINTMENT.  THIS TRIP WAS DEFINITELY A BUS TOUR AS THE BOAT NEVER MOVED.  WE WERE TAKEN TO ALL OF THE TOWNS BY BUS AND QUITE OFTEN LONG TRIPS.  WE WERE TOLD THE LOW WATER CONDITION HAS BEEN GOING ON FOR SEVERAL WEEKS AND VIKING NEVER GAVE US THAT INFORMATION UNTIL 48 HOURS BEFORE OUR SCHEDULED FLIGHT. THEY SAID IT WAS POSSIBLE WE WOULD SAIL THE LAST FEW DAYS.  ON WEDNESDAY JULY 29TH WE WERE MOVED BY BUS TO THE VIKING ASTRILD WHICH WE DID NOT EXPECT.THIS MEANT PACKING & UNPACKING. THIS BOAT ALSO DID NOT MOVE.    OFFERING VOUCHERS OF $1000.00 FOR A FUTURE TRIP TO BE USED WITHIN A YEAR IS UNACCEPTABLE.  WE SHOULD GET A CASH REFUND  AS WE PAID FOR A RIVER CRUISE & GOT BUS TOURS.   AFTER THIS EXPERIENCE WE WILL NEVER RECOMMEND NOR TRAVEL WITH VIKING.

Read more

Was this review helpful? 9
2 out of 5

Paid for a River Cruise, Not a Bus Tour by pmp

Sail Date: / Traveled As: Family (older children)

One day before departure I received an email by Viking regarding the low water river conditions.  I contacted Viking Customer Service and was told that there was a possibility that the cruising would begin on Wednesday based on the amount of rain and the release of water from Prague. 

We had no choice but to take this cruise.  Once we arrived in Prague, the Program Director, could not offer us any additional information.  We were told that a decision whether to cruise would be made by the Captain of the Beyla on Tuesday.  Regarding the weather conditions--It did rain Sunday, Monday and Tuesday, with an occasional downpour during the late evening hours.  We were driven by bus to Dresden where the Beyla was dry docked and we stayed until Wednesday, July 29th.  The day trips consisted of bus tours.  Once Tuesday, July 28th came, we were told by the Captain that we would need to repack and move to the Viking Astrild.  Something we all did not expect.  It was the Captain of the Astrild who told us definitively that no cruising would take place.

Once in Wittenberg, we were subjected to disgusting and unbearable conditions.  The Viking Astrild was dry docked, whereby the ship was surrounded by mounds of dirt, port-a-potties, rocks, rubble, etc.  The smell made it difficult to open the cabin doors or to stay on deck.  No human should be subjected to these conditions.  The days continued with lengthy bus rides.  In short, I paid for a river cruise, not a bus tour.

A group of 22 guests spent over two hours on the evening of Thursday, July 30th to report these conditions to Customer Service while on the ship and spoke to, a customer service case manager in the LA office.  We were told that Viking would address each complaint individually post cruise. 

Upon arrival home, I contacted Viking Customer Service to discuss my experience.  He told me he was aware of what was happening, but offered no consolation.

Viking knew of the low water level conditions for months and did not run other cruises since mid-June. Making the decision to run this so-called “River Cruise” under false pretenses and not allowing guests the option to cancel with full reimbursement is poor and unethical business practice.  

Offering vouchers for future Viking trips is not a solution.  This cruise should have been cancelled from the onset. 

Read more

Was this review helpful? 8
5 out of 5

Nothing but the best... by wildwill

Sail Date: / Traveled As: Couple

Viking offered superior service on the cruise; everything was top-notch- the food, service, cities visited, tours, entertainment, etc.  I could not have asked for anything more.   I highly recommend Viking River Cruises! 

Read more

Was this review helpful? 9
  • Total Passengers: 98

  • Number of Decks: 3

  • Total Cabins: 0

  • Cabin Categories: 6

Get to know who you’ll be sailing with on Viking Beyla by joining one of 50 roll calls.

Join a Roll Call

There are currently 2 Viking Beyla discussions.

Join the Discussion

Our staff of seasoned sailors can help you decide on what cruise line, ship and destinations are right for you.

Get Expert Advice
reilly97 says ...
Sep 22, 2016

This is cruise #2 on viking and both have been disasters - not meeting the promised agenda either time Great disappointment since we wanted to be pleased and looked forward to the cruise itinerary

DISAPOINTMENT says ...
Aug 07, 2015

NEVER GO ON A CRUISE ON THE ELBE. TO SMALL OF A RIVER

pmp says ...
Aug 06, 2015

Ship is new and clean. Staff is professional and cordial. But not being able to cruise was very disappointing. Original itinerary was altered. Bus rides were too long. Viking corporate staff should be ashamed of themselves.

Pride of America

Pride of America

3.4 out of 5 (986 reviews)
Sea Princess

Sea Princess

3.5 out of 5 (95 reviews)
Westerdam

Westerdam

3.8 out of 5 (677 reviews)