Not my usual Royal Caribbean experience
Symphony of the Seas Cruise Review to Caribbean - Eastern
7 Night Perfect Day & Eastern Caribbean (Miami Roundtrip)
Sail date: October 15, 2022
Ship: Symphony of the Seas
Cabin type: Balcony
Cabin number: 14177
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
This was not the customer service I normally receive on RC cruises. I needed change rooms because on my balcony was too noisy. Guest services didn’t know how to switch rooms correctly and kept giving me keys that didn’t work x3. I got so frustrated I finally said I’m not wasting anymore of my time on the cruise and called but they still didn’t listen to me so I had to get a manager involved. I paid for high speed zoom wifi which was a total waste of money because it kept kicking me off so I couldn’t get my work done. Called to complain about that and no response one ever called me back. I took a walking tour that was so horrible I left because the guide went an hour over the time and they refused to give me my money back. I will never take or book an excursion with royal Caribbean again. It must be said this cruise was still 100 times better than going on the red, white, and blue boats.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Pay for the ocean view room and if you have a problem don’t waste your time going to guest services. They don’t care.
Ports of call
Perfect Day At Coco Cay, Bahamas