Symphony of the Seas fabulous ship, horrendous service at the end

Symphony of the Seas Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 20

Overall rating:

4.5 out of 5
Symphony of the Seas

9 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: October 14, 2018

Ship: Symphony of the Seas

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

Symphony is a beautiful ship. The show were fantastic, friendly staff and an excellent service getting onto the ship at Barcelona 10 minutes and we were onboard. Plenty of places to choose food. We were on deck 12 and I did feel the sway if the ship, maybe next time I would choose a lower deck. The only downside to this wonderful trip was the service received at Barcelona terminal at the end of the cruise. Absolute chaos my luggage did not not appear off the ship on the carousel allocated and when I approached the staff for help I was told to just fill in a lost luggage form. This then went on a pile with quite a few others at 9.30am!!! After 45 minutes searching I had to leave to leave to get prebooked rccl transfers to the airport. No one with signs to help find the coach we were sent to 1 which was full then to another then only left at 10am got to the airport at 10.30 for a 12.20 Flight. Still waiting for a response from rccl and would in future keep my luggage with me and take it off myself.

Embarkation

3 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Enjoy the shows

Ports of call

Barcelona, Spain Did not visit port

Palma De Mallorca, Balearic Islands Did not visit port

Marseille (Provence), France Did not visit port

La Spezia, Italy Did not visit port

Civitavecchia (Rome), Italy Did not visit port

Naples, Italy

4 out of 5

Valencia, Spain Did not visit port

Disembarkation

1 out of 5
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