Sun Princess Cruise Reviews - Reviews

This cruise was planned a hear in advance and worth it. We did have an issue with some of our planned amenities being changed during the course of waiting since we planned so far in advance but we received a credit to alleviate some of the heartache. The service was top notch. The cleanliness and food were awesome. There was something to do all every time slot that you could imagine so it was up to you to take downtime. I can't imagine staying on the ship while in port but there was plenty to do if you did. My main issue is that you have to understand the packages before you sail. The standard package doesn't include any drinks aside from water and you have to know the specific restaurant locations per your package and what is included or you'll be asking at each location what is complimentary. The packages you choose will also depend on if you are a drinker and how many wifi enabled devices you need. Aside from those things, the ship and the ports were exactly what we needed.

Lived the ship, cruise, staff, food. It was excellent except for the kids outdoor areas not being opened like the sky rail zip & ropes course.

As I said earlier, your employees are being slighted in a very important area and that is you do not give them any opportunity to have a religious service of their choice, on the sabbath, which has far reaching implications not only for them but also your company. Those services could vary but allow them a brief time to participate.

Nice and new ship but activities & staff are tired.

It was a good cruise because it crossed off may "have to see" items for me. The ship was the highlight of the trip in many ways and it's for that reason I have a positive review of this. Other than Rome and Florence, the other stops were just stops. Still, it's a trip worth taking if you're looking to add this part of the world to your experiences.

Don't take it. Do something else. This is not a good way to tour Europe.

The ship was beautiful! Although it had a lot of rooms, the entertainment venues were not large enough to accomodate all of the guests. We were turned away several times and saw the same happen to other guests when seeking entertainment in the evening.

17 days sailing was fantasy cruise tour in my life. Never forget.. Thank you everyone.

Overall, this SUN PRINCESS is still above average comparing to other curises I had experience.

Sun Princess has the potential to be a great ship once it gets all venues up and running. If you need a basic cruise vacation in the Mediterranean for relaxation, then you can enjoy this ship especially on the pool decks. I've had better menu variety in dining rooms on other cruise lines but it was still enjoyable on Sun Princess. Lido Slice had the best pizza. Gelateria was disappointing. Gelato was rock hard frozen on the day I had it. The bars were great and the service from the crew make up for whatever you might find is lacking on the ship. The only major downside for me was the poor air ventilation in the casino with smoke drifting outside of the casino at times. Princess needs to either improve the air circulation so smoke can dissipate faster in the casino or give smokers a lounge to hang out.

To be fair to guests for the lack of entertainments, for missing promised high end activities and amenities, for charging unusual high cost for pier transits, high cost excursions, lack of food quality control, Sun princess should partially refund money to guests to compensate for their disappointments.

We loved our trip on the Sun Princess. The ship was modern, clean, and well designed. Excellent customer service onboard. We dined at the Reserve collection for dinner and enjoyed the food. Would definitely return for another trip.

Fantastic itinerary on a new ship. Ship: a new ship with some initial glitches. the Sun is so beautiful, that it was easy to look past the not ready elements. I was disappointed by the amount of space given over to up-charge elements; including specialty dining and sanctuary. Itinerary: very busy with long/full port days. not much time to enjoy the ship. The ports are great, but the "steps" added up over the course of the 20 long days (plus a day in Rome to start) -- even with a mix of guided excursions. You might plan on benching yourself a couple days to enjoy the ship.

Glad that I went. I learned that inaugural seasons are not for me. Also there were not enough sea days for me to unwind. Ports most days in beautiful places was tiring. This is a beautiful new ship.

The Sun Princess is well on its way! The ship is still not 100% done but I would say it's 90% there, and all the of the dining areas and bars are beautiful. I missed being able to use Park 19, but we were able to catch a couple shows in the Arena. The best part about this experience are the staff, who are so fun and personable. They really make it a great experience! Some negatives: The Princess Medallion app needs a lot of work. It is just inconsistent and glitchy. If Princess wants everyone to rely on this, it needs to work. I regularly got booted off the wifi, and the staff sometime had issues finding me on the ship even with my medallion. The large displays near the elevators also were a little hard to use and would get stuck sometimes. The laundry rooms were always full. Princess (and I) underestimated how many people would use the laundry services. The laundry rooms are large, and it seems like they could definitely fit a few more machines. One morning I got a "vegetable frittata." To my surprise when I started eating it, I noticed there were shrimp in the frittata. For me this was just an inconvenience, but I feel that things like shellfish and other common allergens should be labeled in the buffet since some people have severe reactions. My biggest gripe with this trip was that a member of our group ordered a motorized wheelchair to meet him on the boat, and Princess sent it off without confirming who it was for. Fortunately, he brought his own chair with him. Otherwise, he would not have been able to easily get around the ship or leave the boat at all in some cases. We went to guest services about this multiple times, and though they were apologetic, there was nothing done to remedy the situation. My relative struggled to get around in many of the ports of call because this chair he brought was not rated for extended use.

Sun Princess staff was phenomenal and food in Reserve Dining Outstanding. Entertainment/Shows and venue size was limited and lacking.

they knew there was no Santorini visit and did not change or advised me to make it my option to go on this trip ,half of the ship doesn't work, dj was not a dj i think they didn't even have music on his laptop not even requesting the music they would play it. i don't think is right from such a big company to do this to people, feel very disappointed... 19th floor were the zip line and water slides were at was closed, the Dome was closed, the acrobat show never happened. advise do not go on this ship. they should have the ship working fully

Would never go on a boat for first time. Wish we knew. Horrible food, the boat constantly rocked more than any other boat I have been on for being how big it is. There were no trash cans in the boat and the restrooms were hidden. There was no entertainment and to get a seat in the piazza you had to wait around for forever to save a seat or fight the crowd. It wasn’t worth the fight after the 3rd day when the shoes or music was not great. We should have gotten more credit or free things being the first sailers. Would not recommend this cruise ship to anyone.

Great ship loved most of the new layout. Great cruise overall

Fun and Fabulous Cruise! Enjoy every minute! Ciao for Now!