Crew needs more training and better health standards

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Review summary

Beware of Sun Princess medical service and guest services. For starter guest services seem to always be overwhelm and in the first few days of the cruise the lines are very long, which takes it in front of the elevators making it a hazard for other passengers. I got sick on the cruise and had to go to medical services. Dr Dunn Giola saw me and told me I had bronchitis. I could barely speak because I was coughing so much. She was very condescending and not willing to listen to the patient. If you refuse one of her treatments because in my case I had had a bad reaction to the medication ( it caused palpitation and almost lost conscious ) she responded “you are refusing treatment” so why did you come? She lacks human caring skills specially for a cruise ship doctor. She did not explain or provided other options or was willing to listen to the patient. She just prescribe paracetamol and OTC medication. Then, the next day when requested to talk to her on the phone because I was getting worst, she never call me back. I needed antibiotic because my phlegm had turn green and was running high fever. My family member had to request a call from medical officer so I could get medical attention. I requested to see a lead physician, but when the lead physician was to tend to me, she yell saying “no I need to see her”. So the patient has no voice. Her bed side manner needs training. Also, Sun Princess does not have an isolation or quarantine cleaning crew, so they will not clean or enter the room nor provide disinfecting products while you are place in isolation. They expect a passenger that is very sick with, fever, diarrhea and coughing to do all the house keeping. They could have use a mask and gloves and at least change the sheet and replace the towels and trash can. Even after speaking to a supervisor they refuse to provide cleaning service. And the room service menu is very limited. I have to spend over 4 days in an unclean room with this unhealthy and terrible conditions. Also there were several people with stomach problems and diarrhea because they do not disinfect the public areas like Cunard or other ships do. Cunard has a very professional quarantine cleanning crew always desinfecting public areas. Sun Princess needs to learn from Cunard. In short if you care about your health, think twice before coming on a Sun Princess cruise. Also prices are very high or more than $550USD just to see a doctor and medication is charge triple than on land, even for over the counter medication, even if you have the Sun Princess health insurance. Then you have to go thru the whole process to get partially reimbursed. There were two wonderful nurses Laura and Rie that were caring and nice, and deserve kudos for working with a doctor such Dr Giola. —————- Beware of Sun Princess medical service and guest services. For starter guest services seem to always be overwhelm and in the first few days of the cruise the lines are very long, which takes it in front of the elevators making it a hazard for other passengers. 
I got sick on the cruise and had to go to medical services. Dr Dunn Giola saw me and told me I had bronchitis. I could barely speak because I was coughing so much. She was very condescending and not willing to listen to the patient. If you refuse one of her treatments because in my case I had had a bad reaction to the medication ( it caused palpitation and almost lost conscious ) she responded “you are refusing treatment” so why did you come? She lacks human caring skills specially for a cruise ship doctor. She did not explain or provided other options or was willing to listen to the patient. She just prescribe paracetamol and OTC medication. Then, the next day when requested to talk to her on the phone because I was getting worst, she never call me back. I needed antibiotic because my phlegm had turn green and was running high fever. My family member had to request a call from medical officer so I could get medical attention. I requested to see a lead physician, but when the lead physician was to tend to me, she yell saying “no I need to see her”. So the patient has no voice. Her bed side manner needs training. 

Also, Sun Princess does not have an isolation or quarantine cleaning crew, so they will not clean or enter the room nor provide disinfecting products while you are place in isolation. They expect a passenger that is very sick with, fever, diarrhea and coughing to do all the house keeping. They could have use a mask and gloves and at least change the sheet and replace the towels and trash can. Even after speaking to a supervisor they refuse to provide cleaning service. And the room service menu is very limited. I have to spend over 4 days in an unclean room with this unhealthy and terrible conditions. 
Also there were several people with stomach problems and diarrhea because they do not disinfect the public areas like Cunard or other ships do. Cunard has a very professional quarantine cleanning crew always desinfecting public areas. Sun Princess needs to learn from Cunard. 
In short if you care about your health, think twice before coming on a Sun Princess cruise. Also prices are very high or more than $550USD just to see a doctor and medication is charge triple than on land, even for over the counter medication, even if you have the Sun Princess health insurance. Then you have to go thru the whole process to get partially reimbursed. 
There were two wonderful nurses Laura and Rie that were caring and nice, and deserve kudos for working with a doctor such Dr Giola. Date of experience: September 23, 2024

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Ports of call

Southampton (London), England

Portland (Weymouth), England, UK

Vigo, Spain

Funchal, Madeira

Santa Cruz De Tenerife, Canary Islands

Ft. Lauderdale (Port Everglades), Florida

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