Would Not Cruise with Princess Again

Sun Princess Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 11

Overall rating:

2.5 out of 5
Verified Review
Sun Princess

7 Night Eastern Caribbean With St. Thomas (Ft. Lauderdale Roundtrip)

Sail date: October 19, 2024

Ship: Sun Princess

Cabin type: Balcony

Cabin number: 17602

Traveled as: Family (older children)

Reviewed: 22 days ago

Review summary

I did not feel that, in general, Princess did not prioritize customer service as well as Celebrity. 1) Drink lines were very long. They would have the same bar servicing "to go" orders as one that had people standing in lines. Meanwhile, other bars were not open. It was not uncommon to wait 30 minutes for a drink. By the time you got it you almost had to get back in line. Celebrity not only had all bars open but they also had employees manning an iced container where you could walk up and get a beer. I feel sure if I asked them to keep Truly in it they would have accommodated me on Celebrity 2) I had to walk to a bar at dinner anytime I wanted a drink because they did not have Truly in the restaurant. They had them at all bars, though. The wait staff did not offer to get them for me. 3) The rooms were very narrow, comparatively. It felt like they were trying to cram in as many passengers as possible. 4) The quality of the shows was much lower than Celebrity. One of the performers (the unicyclist) was doing gay jokes. While I already did not appreciate this sense of humor, he was also using a small child in one of his tricks and I was especially offended that he would do gay jokes in front of a child. 5) Most nights we have to wait 2 hour or more to get through the dinner process so we often missed the 7:30 shows. 6) No one ever waited on us if we were sitting at the pool, etc. If we stopped someone to ask for a drink (because the lines were so long) they looked surprised and as if they were doing us a favor. 7) The non-alcoholic drink options were terrible, unless you buy an extra package. It was pretty much only warm water or terrible lemonade. If I wasn't having a cocktail (which were sparse due to the lines), I was drinking room temperature water.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5
WE often waited over 2 hours for the entire dinner process. food was average some nights and better on others. Mostly just average. Selection was limited. I asked for a vegetarian menu since most of the option were fried and heavy. They did not want to accommodate me since I am not a vegetarian. They said it was a special menu for vegetarians.

Onboard Activities

2 out of 5
used the gym

Entertainment

2 out of 5
Average. I did not appreciate the unicyclist doing gay jokes with small children in the room. I wouldn't have appreciated those, anyway.

Service and Staff

2 out of 5
Room steward was good. Nothing else was commendable.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5
Way too small compared to other ships

Ship tip

Don't. Everyone was complaining.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Princess Cays (Cruise Line Private Island)

1 out of 5
Nothing to do here. Lines were long for lunch and quality and selection of food was terrible. Coco Cay with Celebrity is a much better private island

San Juan, Puerto Rico

3 out of 5
no excursion

Charlotte Amalie, St. Thomas

5 out of 5
Beautiful. No excursion but took a gondola ride to the top of a mountain for drinks/lunch. It could be better communicated that it is quite a walk to anything once off the ship.

Disembarkation

3 out of 5
Was this review helpful? 11

10 Comments

Marybethcrouse     16 days ago

Did you carry your own bags and walk off on disembarking day ?? Considering a 10 am flight

Cruisers4Lyfe     19 days ago

Thanks for sharing

TheBigSalad     21 days ago

Thank you, for your review.

1960cruiser     21 days ago

Sounds to me you spent your entire cruise trying to compare to other cruise lines and looking for things to complain about. Did yiu bother trying to use your Medallion, cause that's what it's was made for, so you don't wait for your order in line. I know for a fact, you didn't wait 30 minutes for a drink nor was "eveyone" complaing, cause you didn't meet everyone on ship to get their view. You complain about warm water, but you do know that Princess has ice, and it can be added. Instead of enjoying your cruise, you decided to complain about everything you could find. If you prefer Celebrity so much, then you should book cruises on their ships.

Carlos1975     21 days ago

I'm going in this cruise in Nov, I hope get better experience that yours ✝️ ❎️

Gwbigdog     22 days ago

Oops sorry thanks for sharing

karlgrgurich     22 days ago

Sounds like you’ll be on celebrity your next cruise

javawoody     22 days ago

Appreciate your view

cruising2004     22 days ago

Sorry you were disappointed with your cruise.

HeavySeas     22 days ago

Thanks for sharing your cruise experience

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