I did not feel that, in general, Princess did not prioritize customer service as well as Celebrity. 1) Drink lines were very long. They would have the same bar servicing "to go" orders as one that had people standing in lines. Meanwhile, other bars were not open. It was not uncommon to wait 30 minutes for a drink. By the time you got it you almost had to get back in line. Celebrity not only had all bars open but they also had employees manning an iced container where you could walk up and get a beer. I feel sure if I asked them to keep Truly in it they would have accommodated me on Celebrity 2) I had to walk to a bar at dinner anytime I wanted a drink because they did not have Truly in the restaurant. They had them at all bars, though. The wait staff did not offer to get them for me. 3) The rooms were very narrow, comparatively. It felt like they were trying to cram in as many passengers as possible. 4) The quality of the shows was much lower than Celebrity. One of the performers (the unicyclist) was doing gay jokes. While I already did not appreciate this sense of humor, he was also using a small child in one of his tricks and I was especially offended that he would do gay jokes in front of a child. 5) Most nights we have to wait 2 hour or more to get through the dinner process so we often missed the 7:30 shows. 6) No one ever waited on us if we were sitting at the pool, etc. If we stopped someone to ask for a drink (because the lines were so long) they looked surprised and as if they were doing us a favor. 7) The non-alcoholic drink options were terrible, unless you buy an extra package. It was pretty much only warm water or terrible lemonade. If I wasn't having a cocktail (which were sparse due to the lines), I was drinking room temperature water.
