A nightmare.. never cruise this line again

Silver Spirit Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

2.9 out of 5
Silver Spirit

12 Night Westen Europe (Rouen To Lisbon)

Sail date: June 25, 2017

Ship: Silver Spirit

Cabin type: Balcony

Cabin number: 617

Traveled as: Couple

Reviewed: 3 years ago

Review summary

One of most disappointing cruise I have ever taken on a ship of this supposed quality. I submitted this before and don't know if went through, so apologize if duplicatd

Embarkation

1 out of 5
Total disarray

Ship experiences

Food and Dining

2 out of 5
Not great.quality not same from 3 years ago

Onboard Activities

4 out of 5
Casino and staff were only wonderful part of cruise, esp service aspect

Entertainment

3 out of 5
Entertainers very good , but basically same every night. We stopped going. Could use change of pace , as a comedian

Service and Staff

1 out of 5
Most disappointing of all. This line was always known for its service, but it was so bad that I will never travel this line again. From day one we had to ask over and over for coffee, water, etc. one day at tea we were seated and after 20 min,called over hostess and she couldn't believe no one came to our table.on next to last night, we arrived main dining room and seated at 8. At 9, we still did not see one morsel of food. Called over rest mgr and he couldn't understand what was going on. Said he would take care of it . Few min later they put down cold food, not edible.Now by 9:20, we felt totally disgusted and decided to leave. In all my years of travel, we have never walked out of dinner. People at nearby tables said they thought overall service was also horrible, but this was last straw. We went right to hotel mgr are he was flabbergasted. He said we should have said something earlier, but we never really complain unless extenuating. Maurise,I think his name, said he would look into it. Still have not heard from him or anyone from this line to explain or apologize. Horrible ,disgraceful attitude and would say to all, think twice about ever using this line. I must say our room steward and butler were fabulous and up to standards

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Don't!!!

Ports of call

Rouen, France

3 out of 5
Trip to Normandie was ecellant

St. Peter Port, Guernsey, Channel Islands

4 out of 5
Good trip to German occupation

St. Malo, France

2 out of 5

La Rochelle, France

3 out of 5

Le Verdon-Sur-Mer (Bordeaux), France Did not visit port

Saint-Jean-De-Luz, France

3 out of 5

Bilbao, Spain

4 out of 5
Tour to Rioja wine region very nice

La Coruna, Spain

3 out of 5

Leixoes (Oporto), Portugal

4 out of 5
Nice city to walk

Lisbon, Portugal

4 out of 5
Did hop on, hop off

Disembarkation

3 out of 5
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