One of most disappointing cruise I have ever taken on a ship of this supposed quality. I submitted this before and don't know if went through, so apologize if duplicatd
Embarkation
1 out of 5
Total disarray
Ship experiences
Food and Dining
2 out of 5
Not great.quality not same from 3 years ago
Onboard Activities
4 out of 5
Casino and staff were only wonderful part of cruise, esp service aspect
Entertainment
3 out of 5
Entertainers very good , but basically same every night. We stopped going. Could use change of pace , as a comedian
Service and Staff
1 out of 5
Most disappointing of all. This line was always known for its service, but it was so bad that I will never travel this line again. From day one we had to ask over and over for coffee, water, etc. one day at tea we were seated and after 20 min,called over hostess and she couldn't believe no one came to our table.on next to last night, we arrived main dining room and seated at 8. At 9, we still did not see one morsel of food. Called over rest mgr and he couldn't understand what was going on. Said he would take care of it . Few min later they put down cold food, not edible.Now by 9:20, we felt totally disgusted and decided to leave. In all my years of travel, we have never walked out of dinner. People at nearby tables said they thought overall service was also horrible, but this was last straw. We went right to hotel mgr are he was flabbergasted. He said we should have said something earlier, but we never really complain unless extenuating. Maurise,I think his name, said he would look into it. Still have not heard from him or anyone from this line to explain or apologize. Horrible ,disgraceful attitude and would say to all, think twice about ever using this line. I must say our room steward and butler were fabulous and up to standards
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