Seven Seas Splendor Cruise Reviews - Reviews

The Splendor was excellent. This was our first cruise with Regent, and this line is at or very near the top. Smaller size and all inclusive make it a level above other cruise lines.

We sail by itinerary rather than ship loyalty. It was OK, but too much riding on buses to get to attractions. Would not recommend this particular tour to anyone, but the overall cruise experience was 5-star. Would take Regent again if it sailed to where we wanted to explore.

The Splendor is a beautiful ship with a trained staff dedicated to providing excellent customer service. Our time on the ship in our cabin and in the public spaces and restaurants was very enjoyable. The itinerary changed significantly from when we booked the cruise and less desirable ports were substituted. The tours we selected were highly variable in quality, from tour guides who struggled with the basics of English to articulate guides with a passion and expertise in their subject matter.

This was a first time for us in Scandinavia and the Baltics. The itinerary was really great with a minimum of at-sea days. We learned so much about the region.

Regent is THE BEST! We so enjoyed the Master Suite on the Splendor!

I'm so glad that I finally was able to do the transatlantic voyage as it was a bucket list item of mine. We ended up being on the ship for at least 8 days straight due to bad weather in the Azores, but the crew kept everyone entertained and fed just fine. This may be the last long cruise we will be able to take due to age and health conditions but one never knows. I hope we can do another but probably shorter cruise sometime in the not too distant future.

As this was our 7th time sailing on Regent we had very high expectations. While the ship (Splendor) was a terrific ship, the overall experience was well below our previous Regent experiences. We were disappointed that we were not able to visit Costa Maya and the entertainment was average at best.

March is a great time to visit the Caribbean and the islands chosen were some of the best. The mangoes were ripening and the custard apples were just ripe in the DR and in the commonwealth of Dominica. For some one raised in NE India nothing can even come close. Happy sailing every one .....

Great trip! Almost everything is perfect! Lots of shows with lovely voice and humor. Gourmet food, especially the French restaurant and Asian restaurant. Best service we have ever have. The only problem is we missed the Port Gustavia, we just have three consecutive sea days without any plan B.

Wonderful ship, crew & staff, spent relaxing 10 sea days crossing Atlantic in perfect weather. Only negative was 1st five days while still in EU jurisdiction waters with mandated mask-wearing onboard ship when outside stateroom at all times except when dining, drinking or exercising. Once outside EU waters, Captain ended mask requirement —- yay, we could breathe again!

One of the many things Regent does well is the early morning departure for the popular sites. Although it is tough getting up early after a lovely meal and show, the early arrival is so worth it as we visit before the crowds arrive. We so look forward to these trips that it is sad to see them end. Regent does an outstanding job of ensuring guests have the experience they have paid for.

The shadow of COVID over this voyage was constant. We were tested five times and protections added a significant burden for everyone. Yet the dedication of staff shone through and both staff and passengers benefited from that camaraderie and commitment to make the best of it all.

The ship is beautiful. The staff was the best we've ever experienced. The calm seas, we were told, was the best the captain had experience in her 10 years of Atlantic crossings. The weather was perfect. This trip was so good we booked another transatlantic crossing while on the ship.

We enjoyed the Splendor so much that we booked three more Regent Seven Seas cruises while on board. This was our third cruise with Regent Seven Seas. It has become our favorite overall cruise line.

We had traveled RSSC several times before and were always satisfied. On April 17, 2022 my wife, daughter and I left for Barcelona to spend 2 nights in a hotel that was booked through the cruise line. Following the hotel stay, we boarded Regent Seven Seas Cruise ship SS Splendor for a seven-night cruise. The total cost of our fares was about $30,000. This included a two-night stay upon disembarkation in Venice. Regent charged us $1,018 per night for a room there. Our daughter booked the same size room at the same hotel for herself for the same time for $250 per night. We never did stay at that hotel because all three of us tested positive for COVID while on the ship. We were never compensated by RSSC for this. After being quarantined in our cabin for 5 days, upon arrival in Trieste we (there was a total of 11 infected passengers) waited at the port for several hours before being taken by ambulances and escorted to a seedy hotel with trash in the hallways to spend the next 8 days in quarantine, as mandated by Italian authorities. I refused to have my family live under such conditions and immediately called a decent nearby hotel which had no problem quarantining COVID infected guests in accordance with Italian guidelines. I later checked and found that the rate for the original seedy hotel was $65 per night. Regent and their contractor insisted that we had to stay in the original hotel and even claimed to have alerted the Italian authorities when we left for the second hotel. RSSC continues to state that we had to stay at the seedy hotel, which is preposterous. Another couple also made the move to the second hotel. RSSC ended up not having to pay for our stay at the more acceptable hotel since this was covered by our trip insurance. We assume they also did not have to pay for our room at the seedy hotel since we never stayed there. After the hotel quarantine, we also had to get our own transportation from Trieste to Venice which was supposed to have been provided as part of our RSSC package. The entire cruise was a disaster. Due to the weather, which obviously RSSC could not control, and the COVID quarantine situation we were only able leave the ship on one occasion. Stops at several of the planned ports were either cancelled or diverted to less desirable ports. During this entire process, RSSC has consistently claimed their “concern” and desire to “remain fair and equitable” but never once offered any accommodation whatsoever for what we had been through. It makes one question their business acumen. They have lost forever a family that typically spends between $25,000- 40,000 a year on cruises simply because they refused to listen to and accommodate the frustrations of these historically loyal customers. We do not believe we would have been treated this way by our other favored cruise lines Silver Sea and Crystal. Having taken over 40 cruises over the years, we have never seen a need to publicly criticize a cruise line or ship but this experience was beyond the pale.

The really best cruise ship of all cruise lines. The food, service and entertainment wasexcellent.

Regent cruise line – “An Unrivaled Experience”...... but NOT in a good way, hands down the worst and most disappointing vacation of my life by a long shot! I take very active vacations, such as hiking for 2 weeks in Patagonia last November, but when my friends sent me this cruise, I thought it would be a great chance to see Greenland and agreed to go. We have been signed up to go on this trip since last November and the itinerary had four stops scheduled in Greenland, one fjord day and 2 stops in Iceland. I was packed and ready to go, but 48 hrs before we were to board our plane, at 5:15 PM on a Friday right after all offices had closed, Regent sent an email saying we wouldn’t be able to make 3 of the 4 Greenland ports, and added a new Greenland port, Nuuk on the western side of the country. We were now down to 2 Greenland stops instead of 4, and 4 sea days instead of 2 and at that time they were ‘trying’ to come up with some port activities in Nuuk where we would only be docked until 2 pm. All of the other ports had had late departures, the earliest leaving at 4 PM and the latest at 9 PM. Every one of the 7 of us in our group were ready to cancel, but at 5:15 PM on a Friday with our flight leaving in less than 48 hrs, we really didn’t have any option but to go or completely surrender the sizeable amount we had spent on this trip. The trip started out ok, but at the first port we had picked the Fjords & Flowers excursion over the puffins because it stated ’45 minutes of walking/standing over uneven pathways’ which we thought indicated a small hike. The tour was to be 3 hrs but we were back within 2.5 hrs and the only ‘hike’ we got was a 10 minute walk around a tiny botanical garden. While it was nice to see some of the countryside via bus, if we had known the true extent of this tour we would have gone to see the puffins instead. On the 2nd day we arrived early to the Destinations desk to book an activity for Nuuk, only to get back to the room to find that my excursion for the last day had been canceled. The tour operator was blamed, but in reality, we were to arrive in Grundarfjordur at 8 AM per the original paid for itinerary but they had changed the itinerary to not arrive until 10 AM and my excursion was to have started at 9 causing it to be canceled. I had to go back to the Destinations desk, at which time a giant line had formed to book excursions at Nuuk and spend a good part of my morning waiting in line to try to get another excursion in Grundarfjordur. After all the time spent researching our ports and planning our excursions, we shouldn’t have had to spend our actual vacation replanning these things Following 2 sea days, one of which should have been a Greenland port, we got up early and were ready to finally get off the boat in Paamiut, but were confused because we were not yet at the port at the designated time. Shortly after the captain announced that there was too much ice and we would have our 3rd sea day in the row. We were now up to 5 sea days, 1 fjord day and only 3 ports between Greenland/Iceland. Definitely not what we paid for, especially for someone that rarely takes a day to just sit around and do nothing, and now there had been 3 days of nothing in a row, Wifi that rarely worked and when it did, it could only be used by one person per room at a time. We finally got a sunny fjord day, followed by our short stop in Nuuk, leaving at 2:00 PM, to be followed by an additional 2 sea days. On the 2nd sea day, the captain made an announcement at noon eluding to us potentially missing out last stop in Iceland due to the fog that we had had on our return to Iceland. We had been initially planned to be at Grundarfjordur at 8 AM, which changed to 10 AM before we had even left from Reykjavik, and then was changed to ‘hopefully’ noon the following day. The destinations desk couldn’t provide any info on whether we would still be stopping at the port and if there would still be excursions that morning as many left before noon. This was the day I had been signed up for an 8.5 hr tour, which got down sized to 5.5 hrs and then we weren’t sure if we were even stopping. We were told there should be an update by dinner, that changed to not knowing anything until around 11:30 the day of and another morning wasted waiting to see if we were going to be able to get off of the boat or not. Fortunately we did arrive by noon, but due to the late arrival, even with leaving Nuuk at 2 PM and sailing 2 additional days many people had their morning excursions canceled and were left with nothing to do that day in port, and Destination services was just full of excuses. On a positive note, Elizabeth at the reception desk is one of the sweetest people I've ever met, Rivey our room attendant is an exceptionally hard worker, Simone on the wait staff was wonderful and the laundry service was exceptional! There was also a juice bar, not well advertised, but it was only open in the early hours of the day. This should be moved to the fitness center so it can be taken advantage of after a workout, or it should be kept open longer. In summary, I am not a heavy drinker so free alcohol isn’t appealing to me, and I don’t care about room service and 2 hour meals. I came on this trip to experience Greenland and its culture and was robbed of this experience. We were told Regent has known for months that we would not be able to make our ports due to ice but they made no effort to come up with a suitable itinerary to replace the missed ports, waited until the last minute to notify us, and if questioned just had excuses or said to speak to someone else. The only compensation we were offered was a discount on a future trip. We asked to be reimbursed for our missed port fees and were told to contact our trip insurance. We reached out to Joseph Camacho, our Personal Consultant about this matter and received no response. With 5 sea days, the wifi was not reliable, for several days wasn’t working at all and only one person per room could use it at a time making checking in at home very difficult for days at a time I am kind of embarrassed to go back to work and catch up with friends that are all waiting to hear about my wonderful trip, only to tell them I was scammed, wasting valuable vacation time and an awful lot of money to spend all of my time stuck on a ship at sea

The best feature of this itinerary was the overnight stay in Bordeaux, France. The ship docks at city center, which makes it convenient for sightseeing, shopping, and dining. A most stop when cruising western Europe!

Most everything was excellent about the cruise except the cuisine( good to fair rating overall), nonstops due to weather issues, some erratic service.

I was given an offer to upgrade cabins and we were celebration our anniversary and my husband's birthday, so I upgraded to surprise my husband. It was the best decision. Suite was beautiful and as it turned out the weather was amazing, so we made use of the large veranda everyday.