Serenade of the Seas Cruise Reviews - Reviews

We recommend this cruise to everyone who love to be serve as royalty persons like we where served. The ship have lot off space for sun batting. The food is excellent, and the service professionaly made.

I have explained about the good and the bad in my comments below.  It was great to be gone for 10 days rather than the usual 7. The price was definitely right but as I said below we did feel like we were on a training ship.  Everyone was new at the job or was being trained to take on a job. Despite all this, we would do it again. 

The island selection for this cruise was probably our favorite part along with the excursions. River tubing in Dominica was awesome! Also liked the rum tasting tour. The balcony on the ship was not worth the money, since they didn't enforce the no smoking rule, we had a constant breeze of cigarette smoke and couldn't use the deck. The shows were decent but not spectacular. All around it was fun, but lacked the "wow" they are trying to project. 

We had a very enjoyable time on our recent cruise.  The experience of dealing with was the beginning of our positive time of this. The bartenders julio and ryan in the crown and castle served us very well

We are Diamond and a "Loyal To Royal" but don't mind being critical when criticism is deserved.  The Serenade is not an old ship (it first sailed in 2003,)  in the grand scheme of ships.  It is a beautiful design but, it is tired and in need of the refurb now.  The refurb is scheduled for fall of 2017.

The staff on board are friendly, courteous and attentive.

Royal has recently redesigned the menus throughout the fleet.  We noticed some cost-savings in the new menus; no longer do you get prime rib, you get sirloin; no more turkey, you get roast chicken; shrimp cocktails are not available every night; rack of lamb is gone, lamb shanks are in.  These are just some of the changes.  The food was good, but the offerings have slipped.

We would be happy to sail on the Serenade again and recommend it to those reading this review, but we would advise that you book after the refurb.

The cruise was almost everything we have come to love with RCI. The ports of call all seemed the same. Would not have spent the money for the over priced side trips. We did see some overall cutbacks. This may be because of the new big ships coming out and the small ships are taking the hits.

All in all we still love RCI and will continue to enjoy the comps being a diamond member.

I am not sure if I will book threw you again.  For on my  invoice it said I get a 75.00  on board  credit  in which I did not receive.  I love Royal Caribbean cruise line.

Excellent ports of call! Enjoyed all of them and will go back for extended stays. Food was very good as usual, cabin was great/quiet, well cleaned without any problems/interruptions.

DEAR CUSTOMER SERVICE, I AM TRAVEL WITH YOU COMPANY FOR LAST 20 YEARS AND THIS IS WAS ONE OF REALLY BAD EXSPIRIENCE,UNFORTENATLY: WHEN WE ARRIVED WAS NO SOAP, BATH ROAB IN ROOM, I WENT TO FRONT DESK AND TELL ME NOW NOT SUPPLY AND IF I WANTED I NEED ASK FOR LITERALLY EVERY DAY,,I WAS NOT ABLE SLEEP IN MY TOOM ON NIGHT EVERY NIGHT BETWEEN 2.30 AM AND 4AM WAS HORRIBLE NOISE ON TOP OF ME , I WENT ASK CHANGE ROOM ,BUT WAS REFUSE BY FRONT DESK, REASON NO DIFFRENT ROOMS AVAILABLE, SO MY 12 DAYS CRUISE BECOME REALLY NIGHTMARE..I AM DIAMOND PLUS, NO ONE EVEN BRING ME ANY STREWBERRY OR ANY COOKIES LIKE I USSALLY GET ALL DIFFRENT TIMES, ACTIVITY AND SHOWS WAS SO LOW QUALITY, I THINK KEN RUSH SHOULD GIVE PERKS ANT SPECIAL TRAINING TO  ACTIVITY MANAGER,I PURCHASED INTERNET PACKAGE TO STREAM FOR $17.99 PER DAY I WAS NOT ABLE TO DO THIS EVEN ONCE, INTERNET WAS IN AND OUT ALL TIME AND NO SPEED WHATS EVER! FOOD WAS GOOD, SERVICE IN RESTAURANT ALSO GREAT SPECIAL THANK YOU SERVER GAN ,RAYMUNDO, ASSISTANT SERVER BRIKI,MONSEF AND CONSIRGE SERVICE REPRESANTATIVE MARIO ABBA REYES.I TALK TO CRUISE ACTIVITY DANNY ABOUT WHAT I DID NOT LIKE AND HE SEEMS LIKE WILL TRYING FIX THIS PROBLEMS, BUT THIS CRUISE DONT MEET MY EXSPECTATIONS, I DID BOOK ON THIS SAILING 4 NEXT CRUISES TO SAILING ON SHIPS I SALE BEFORE, SO I AM HOPING IT WILL BE BETTER SERVICE IN THIS POINT AND I SHOULD GET WHAT I DESERVE WHIOUT GOING EVERY MORNING TO FRONT DESK ASK FOT SOAP AND TECHNICAL PROBLEMS WITH INTERNET AND NOT ABILITY SLEEP ,BECAUSE SOON I WAKE UP FROM THIS CRAZY NOISE 2,30 ON MORNING I NOT ABLE GOING TO SLEEP AGAIN SOON,, PLEASE TAKE THIS FOR SERIOUS CONSIDERATION I WANT MY EMAIL WENT ALSO TO MICHAEL BAYLEY SO HE NEED TO KNOW ABOUT, BECAUSE MUCH MORE PEOPLE WILL BE COMPLAIN SPECIAL CHECK TECHNICAL SITUATION NEXT TO ROOM 3010. ALSO BECAUSE ALL THIS PROBLEMS HAPPENED I AM TRULY BELIEVE YOU SHOULD ISSUE ME CREDIT BACK FOR AMOUNT I SPEND IN THIS CRUISE AS VOUCHER I CAN USE FOR MY DIFFRENT ROYAL CARIBBEAN SHIP. THANK YOU FOR YOU UNDERSTANDING AND COOPERATION, VERY TRULY, VALENTINA AVED.

The past 12 night cruise was fabulous! The overall service was exceptional. From the dining, to the stateroom to the off shore excursions, everything was done professionaly. Anytime my wife or I had a question or concern it was dealt with quickly and with a caring manner. The few issues we had were resolved and with a follow up to make sure we were satisfied. The dining room staff always went that little bit extra to accommodate our dinner seating and that our dining experience was enjoyable. The room attendant always made sure the room was clean and a timely manner. The excursion desk was patient and offered suggestions when issues arose with a cancelation. Overall we had a wonderful time and look forward to cruising again with Royal Caribbean.

entertainment was good--dinner in main cdining room was confusing as far as seating goes--trying to sit with 2 other couples was a disaster the first couple of nights--appetizer choices were very good and plentiful--entrees too limited--if I never see another piece of broccoli (and I love broccoli) or carrots it will be too soon.

The ship is very pretty, even though it is not a newer ship.  The food was very, very good and our cabin steward was wonderful. I appreciate the hand sanitizer stations all over the ship, especially in the dining areas.  Although, I did see some people walk by without taking advantage of this great provision.  It would be nice if it could be enforced.

We had a fantastic vacation in a lovely room with a great balcony. Food variety was great and all services were pleasing. We enjoyed the gym and the places we visited as well.

Yes I would recommend this cruise to my friends. Would like to improve the entertainment and on board activities Port at St. Thomas was .unacceptable.

the was good but needed fixing leaving Boston to get to the first stop was to long for us our next trip which is next year will be shorter thanks Tina for all your great help will be calling you next year

i have recommended this cruise to others already. They want to organize a fund raiser, by offering a cruise option. I am going to print information with my travel agent's name on phone number on it.

i would have liked to have returned to Boston.

Loved the size of the ship-very easy to get around.  Staff was outstanding - great ship atmosphere. Everyone smiling and greeting you throughout ship.  Cruise activities director was excellent at her job....she didn't yap at you like so many others do.  Food was very good and there were many options for your meals.  Loved the outdoor movie screen which was on with many sporting events and the little cinema inside was very comfortable and tiered so everyone could see the screen.

My husband and I have never been on a 7 day cruise by ourselves, always with other people.  We loved just the two of us.  The ship was easy to get around.  The staff was excellent, very helpful and friendly.  The food was great along with the waiters and staff.  Our room was nice with a lot of clothes hangers.  All in all it was a wonderful trip and I would recommend it to anyone who wants to take a cruise to New England.

  Although we were sailing into a cooler area, the staff, the crew, the passengers and the citizens of the ports of call, more than made up for the weather with their warmth and friendliness. The captain went out of his way to ensure the comfort and safety of his passengers. We highly recommend this cruise line and our travel professionals. 

Favorite part of cruise was the dining wait staff. Very attentive, great food, selections etc.  Really made you feel welcomed. The Jr suite was OK (10th floor), but was noisy at night with food carts going back/forth on 11th floor Windjammer kitchen. Ports of call were nice and great time of year to see the fall color.