Serenade of the Seas Reviews

998 reviews




5 out of 5

Incredible experience! by Terrigutie

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Sail Date: / Traveled As: Large Group
We had a great time! We loved everything we experienced. The Serenade was beautiful, 13 floors of fun. We will definitely be going on another Royal Carribean Cruise

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3 out of 5

Unpleasant experience by keylargo1

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Sail Date: / Traveled As: Family (young children)
* When booking, it tells me paid in full... all included and they only need a credit card, in case I make a purchase on board. Last day, I got slapped with a bill, charging me with a service fee for every person in my party.. including for my 4 year old boy, even you promote "kids are free" $ 13.50 a day for a 4 year old = robbery. * Tables / chairs, filthy.. had to clean them myself, after they where "cleaned" the dirt was just swept of the table on to the chairs, very sticky table edges. * Dinner, would be ok... but we where seated with "Burka" wearing people, very unpleasant situation... a lot of people looking at us. After, I called the guest service, to change the table, restaurant or time... they simply said no, basically telling me, what I got is what I get, not even tried to help. We did not go back for dinner. Sad, we brought clothes to dress up to a pleasant dinner in style, instead we got to eat buffet with people in shorts and beach wear. * Take my boy on to the water slide, we where moving very slow, even I helped to move a bit faster... in the last curve, we got rear-ended by a very large woman coming fast down the slope, it slammed my boy in to the slope and then under the water, where he got water in his mouth and nose. Me, I had swollen fingers on my right hand for the entire cruise. When it happened, it was already a scene and I did not want to make it any bigger, I was concerned for my boy and tried to comfort him, after this... he was terrified to go near the pool. This are some of the reasons, why I give a big -0-

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5 out of 5

Long Awaited Cruise by happy4you50

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Sail Date: / Traveled As: Family (older children)
I put this cruise off for a while. Now that I've taken it, it was well worth it. I highly recommend it. Bring warm clothes. The temp changes unexpectedly.

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5 out of 5

Excellent Atlantic NE cruise by marybussey

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Sail Date: / Traveled As: Family (older children)
RCL DID A FABULOUS JOB . THE PORTS OF CALL WERE VERY WARM AND FRIENDLY AND GAVE THE TRAVELER A TRUE FEELING OF THE CULTURE. THE TOUR GUIDES WERE VERY KNOWLEDGEABLE. THE CREW OF THE SHIP WENT ABOVE AND BEYOND TO MAKE ALL THE GUEST FELL SPECIAL. DEFINATELY WOULD RECOMMEND THIS CRUISE.

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3 out of 5

Overall, a disappointment. by dickb8987

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Sail Date: / Traveled As: Couple
An ok experience but it could have been much better. A ship similar to Liberty of the Seas would have made it much better. As mentioned, some areas near staterooms were very noisy.

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4 out of 5

It was okay. by janethurley1

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Sail Date: / Traveled As: Singles/Friends
At the end of the day, I believe we would do it again. In the future we will consider planning some kind of excursions. At lease get off the boat to have lobster. The big item I love about this ship is the Solarium ... it's one of my favorite places to hangout.

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Was this review helpful? 8
5 out of 5

relaxing cruise by susyen

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Sail Date: / Traveled As: Couple
loved our cruise experience EXCEPT for an excursion to Cadillac Mountain in Acadia Nat'l park. This excursion should have been cancelled due to the fog. Instead, we went up this mountain, saw nothing since visibility was zero. In fact, we almost had a collision with another bus coming down the mountain as we climbed the mountain twice! When we complained to the shoreex desk after the excursion, we were told that Serenade had no responsibility here. It was the responsibility of the excursion company. Amazing to us that Serenade did not step in and cancel the excursion refunding out money. NOT!!! Do they mean to say that the safety of their passengers is up to the excursion company only??

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5 out of 5

Great cruise by angie2955

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Sail Date: / Traveled As: Couple
great ports great weather great cruise great service from embarkation to debarkation just as we expected by sailing with royal caribbean. we have been on many cruises and enjoyed them all.

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3 out of 5

Just okay by Nanaofeight70

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Sail Date: / Traveled As: Couple
Haven't cruised in over five years and boy was I surprised to see how much Royal. Caribbean had slipped in the excellence of service, attention to detail and quality. Definitely not as impressive as I remember. We had fun but the cruise was just okay.

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5 out of 5

Marvelous TA Cruise by map97283961

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Sail Date: / Traveled As: Singles/Friends
Cruise was great, captain gave us detailed information everyday about the weather and what to expect for sea conditions. Great TA cruise and many, many memories that I will hold dear forever~!

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4 out of 5

Fascinating Cruise! by latitude4738

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Sail Date: / Traveled As: Couple
Excellent cruise. Very educational as well as scenic. A great look at Russian culture, history and "evolution". And the Baltic countries gave us a wonderful understanding of life both pre and post Soviet rule. It is amazing what freedom can do for a country and its people! When we choose our travel our priority is the destinations as we have now been in 97 different countries. This Royal Caribbean cruise fulfilled our expectations in that regard as we do not choose our travel based on what ship board life has to offer. We are very pleased with the experience.

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5 out of 5

Wonderful Baltic Cruise for Anniversary by ahyro500

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Sail Date: / Traveled As: Couple
We had a wonderful Baltic cruise for our 1st wedding anniversary! The ports of call were all wonderful despite a little rain, the onboard entertainment was wonderful, and the service was excellent. Be aware of the nickel and dime-ing that goes along with any cruise line (exorbitant drink packages, photos and specialty restaurants), but we had a wonderful cruise.

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4 out of 5

Would appreciate knowing when paying for balcony that it had an obstructed view by carlam227

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Sail Date: / Traveled As: Family (older children)

The itinerary was good, although I probably would have preferred Lithuania over Helsinki. Tallin and St. Petersburg were outstanding. Also, instead of cruising back so slowly on the last day, maybe we could have seen some fjords or something beautiful instead.

The ship staff is helpful. There are many details in a ship that is tired although the staff tries to be prompt in responding to feedback. For example, phone was dirty in room but as soon as I mentioned it, the attendant took care of it and did a fine job cleaning it. We had an unpleasant experience with food at Giovanni's but the manager went out of his way to make sure everything was corrected. The only detail that I did not appreciate, was booking a balcony cabin, only to find out that it had an obstructed view. They need to do a better job of informing passengers what they are getting. 

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4 out of 5

St Petersburg by no1gdo

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Sail Date: / Traveled As: Couple

St. Petersburg although very crowded was fantastic. Our tour guide was great.

Food on the boat was generally very good although at times hard to find a table in the buffet restaurant. Evening buffet meals were quite satisfactory with lots of choices.

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5 out of 5

11 Night Ultimate Scandinavia & Russia by FloridaGrannie

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Sail Date: / Traveled As: Couple

The entire cruise was lovely. The only negative on the tour side was the tour guide in Riga Latvia. He was not informative and had a very difficult time expressing himself in English. We came away from there knowing almost nothing about the people or the countries history.

 

The other negative was the beds. We had a Jr. suite and both the king bed and the hide a bed were AWFUL! We have been on this ship twice before in ocean view with balcony and never had this problem. When u pay this much money for a cruise you expect restful sleep.

 

We are RC loyal and have never and don't plan to ever change cruise lines unless something isn't done about the beds. They are truly unacceptable!!

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Was this review helpful? 4

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