Good Cruise

Serenade of the Seas Cruise Review to Caribbean - Southern

kevincppaint

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

3 out of 5

Verified Review

10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 02, 2016

Ship: Serenade of the Seas

Cabin type: Suite

Cabin number: 1050

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Overall the cruise was really good. The food in the main dining room had something to be desired. I know this is subjective but I think they are trying to get too fancy. My wife said that the chicken cordon bleu was like something you get frozen from Walmart. We went to Geovanni's for dinner and the service was bad. We had to wait for a long time for the food to come out. We had to wait a really long time for the knockie. Our server said it was being cooked but when we got it was cold. He also had a large table next to us. He would put the food on all of their plates but just put ours on the table. I also had to ask many times to get my water refilled. We also had problems at Rita's Cantina. My appetizer came out but my wife's did not. We asked the waiter. We told him to not worry about it if he forgot because we filled up on chips and salsa. He said he did not forget. He said it was cooking that the calamari takes longer to cook then the poppers. I found that hard to believe because I'm sure the poppers were frozen. Anyway, I just thought the apps should have come out at the same time. The calamari finally came out and so did our dimmer 1 minute later. There were also no food options after midnight other then room service. Casino host was not existent. We always qualify for free cruises or discounted cruises. Usually the first night the host will introduce their selves to us and check in with us through out the cruise. On the fifth day we finally found him and he did not seem to have a care in the world. At the end of the cruise we got a credit for our play to the sea pass account. It never did show up.

The good--- First time in a suite. Loved it. Mario the concierge was fantastic. We also did some different activities and loved them. The ship overall was great. Service in some areas were lacking.