Excellent service !! Friendly and hospitable staff!!

Serenade of the Seas Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 25

Overall rating:

4.7 out of 5
Verified Review
Serenade of the Seas

7 Night Alaska Glacier Experience (Vancouver Roundtrip)

Sail date: September 04, 2022

Ship: Serenade of the Seas

Cabin number: 9617

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Good experience. Try to get more activities indoors. Things that were missing- 1. Pool tables. Get couple of pool tables. They don’t cost much and good activity. 2. Get an indoor cards room for families to play. We were sitting outside playing cards at midnight in cold weather 3. Make arcade room more easily accessible for kids and add some free games .

Embarkation

5 out of 5
Had a great experience. Loved it!

Ship experiences

Food and Dining

5 out of 5
Good service in main dining and windjammer cafe. Staff (Kadek, Yayat and Rohit) were great and always ready to listen and help. Food was excellent!! Both chefs Amit and Vishal were very accommodating and prepared delicious food.

Onboard Activities

2 out of 5
Mini golf was nice and available most of the time. Unfortunately rock climbing was not available most of the time due to weather. All 3 pools are a let down. They are very small. The outdoors pools water temperature was not being monitored. It was freezing most of the time. Kids could not spend much time in outdoors pool. The indoor pool is just for adults, which does not make any sense?? Let’s see how the adults react to the outdoors pool water temperature.

Entertainment

4 out of 5
Theatre shows were amazing. Movies not so great. During the course of 7 days - 4 movies were played and repeated.

Children's Programs

3 out of 5
Entertainment club - to be specific the teen club was great and kids had lot of fun. Arcade room needs lot of improvement. Half of the machines do now work. Provide some free games there so that kids can hang out more.

Service and Staff

5 out of 5
Great service and very hospitable staff!!

Ship Quality

5 out of 5
Excellent

Cabin / Stateroom

5 out of 5
It was great. Deva did a great job in cleaning our room.

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Cruise Inside Passage, Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Cruise Tracy Arm Fjord, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Haines, Alaska

4 out of 5

Sitka, Alaska

5 out of 5

Disembarkation

5 out of 5
Was this review helpful? 25

1 Comment

GriffFamily    2 years ago

Great review. Thanks for the fair feedback. I hope to cruise Alaska soon.

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