Serenade of the Seas Cruise Review to Caribbean - Southern

Contributor Level: Purser

2-3 cruises


Helpful Votes

1 out of 5

Poor customer service

Sail Date: March 07, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

Wait times for dining and service during dinner in the dinning room were subpar. With reservations we waited sometimes an hour to be seated and even longer to actually eat. We never made the show times because dinner took so long. The very first night we were there, we were asked by the wait staff to give them nothing less than a 10 service rating. Other crew members were not very friendly. Other cruises we have taken the staff sing, dance, are very energetic throughout the cruise. That was not the case on the Serenade. This was our first Royal Caribbbean cruise and we were looking forward to it. The poor customer service left us with no desire to return to Royal anytime soon. If you are looking for low key, uneventful entertainment, grouchy staff members and overall general disregard and rudeness, this is the cruise for you. Otherwise, spend your hard earned money somewhere else.

Cabin / Stateroom
Service and Staff
Food and Dining

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