Poor customer service

Serenade of the Seas Cruise Review to Caribbean - Southern

Experience: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

1 out of 5
Verified Review
11 Night Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: March 07, 2016
Ship: Serenade of the Seas
Cabin Type: Inside
Cabin Number: 3615
Traveled As: Couple
Reviewed: 2 years ago

Wait times for dining and service during dinner in the dinning room were subpar. With reservations we waited sometimes an hour to be seated and even longer to actually eat. We never made the show times because dinner took so long. The very first night we were there, we were asked by the wait staff to give them nothing less than a 10 service rating. Other crew members were not very friendly. Other cruises we have taken the staff sing, dance, are very energetic throughout the cruise. That was not the case on the Serenade. This was our first Royal Caribbbean cruise and we were looking forward to it. The poor customer service left us with no desire to return to Royal anytime soon. If you are looking for low key, uneventful entertainment, grouchy staff members and overall general disregard and rudeness, this is the cruise for you. Otherwise, spend your hard earned money somewhere else.

Food and Dining

1 out of 5


1 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
5 out of 5
5 out of 5
5 out of 5
Was this review helpful? 9

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top