Serenade of the Seas Cruise Review to Caribbean - Southern

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Vote
1

3 out of 5

Not a Fan of RCCL

Sail Date: March 07, 2016

Reviewed: 7 months ago

Traveled As: Singles/Friends

Room Type: Balcony

Stateroom was smaller than expected. Handicapped male with a scooter was cramped into the room and unable to maneuver in the bathroom and shower. Guest Services didn't seem to care. Excursion was cancelled due to "we no longer do business with the excursion provider" when the shore excursion desk on the ship said it was "due to the fact that the whales have migrated and we wouldn't see any". Learned from speaking with a crew member that the cruise was a "training cruise" which was pretty evident with all the drills that were taking place during our sailing. We paid full price for a cruise where the crew was inexperienced. At times it was evident. Not sure we will sail with RCCL again.

Cabin / Stateroom
We asked what size the cabin was and gave dimensions of the scooter we were travelling with. We were told that the cabin would accommodate our needs but we found that it was very cramped and we were having to climb over the scooter at night and early mornings. The bathroom facilities were small and unable to meet the handicap needs we had outlined prior to boarding. If we had known upon booking that the cabin would not meet our needs we would have looked to upgrade to a larger cabin.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Two of our excursions were cancelled and we were unable to book new excursions on the ship since they were unable to accommodate handicap individuals.
Entertainment
Venues were small and seating was limited. Most times we had to stand off to the side with semi-obstructed views of shows.
Service and Staff
Food and Dining
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Bridgetown, Barbados
Castries, St. Lucia
We rented a cab with a group of people and took a 2-hour tour of the island. The cab driver was very informative and made many stops for photos and souvenirs.
St. John's, Antigua

Tip

Ask plenty of questions until you are satisfied. If you are handicapped, immediately get your travel agent involved to ensure that all your needs are addressed prior to boarding since once you're on board they could care less. We were not the only handicapped people who were dissatisfied.



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