Unsafe food for allergies, pregnancy and other dietary requirements - adding tags for allergic / pregnant / vegan

We opted to be in one of the last groups, so it was quick. They wouldn't allow us to check in with my in-laws, who are deaf, and that created some issues. We didn't understand how luggage drop off worked and there's no one to tell you this.

My main issue is around food safety. IF YOU HAVE ANY DIETARY REQUIREMENTS, PRINCESS IS NOT SAFE FOR YOU. Please also note if you're vegan, there are no vegan dishes available. I am pregnant and allergic to dairy (to be specific, milk products like cream, cheese and butter). I told Princess on the app and on the online portal before I boarded. I told my booking agent when I booked the cruise. The first night, there was no meal for me. Instead I ended up with a dry piece of meat with some vegetables, served after everyone else had eaten. Thereafter I was told to order my food 24hrs in advance, which I always did. Yet every single meal had food that was unsafe for me to eat and each time it was me who noticed the issue. I even had issues in the speciality dining restaurants. When I was served food I couldn't eat, I often got a poor attitude from staff such as "oh it didn't say that on your ticket" as if I was the one who wrote the ticket and they just seemed really annoyed with me. I then had to eat by myself, as my family had all finished eating. Every day this happened. They did eventually make me a separate dessert, which I had no choice in, but it was the same one five days in a row and again later than everyone else at my table was served. They wouldn't serve everyone else the same food every day, so I don't understand why it was ok for me. Despite me asking them not to, a chef came out to talk to me about my dietary requirements and pregnancy on the restaurant floor, where other diners could overhear what was being said. He promised to take care of my food and ensure it was safe going forwards, but then admitted he didn't know what pregnant women can and can't eat. I similarly had a waiter argue with me about safe food and later apologised to my husband, rather than to me. He then asked me to teach him what pregnant people can and can't eat. Frankly the lack of training around this is shocking. I complained to Guest Services on board, who apologised every day. I was told every day the chefs would be told and that it wasn't good enough, and yet nothing ever changed. I was told I'd have a meeting with the Head of Catering, but that didn't happen. I raised my concerns after I left the ship, and was told it would be reviewed and they'd give me 20% of the cruise value back. It's really not good enough. I ended up ill on the cruise because, despite my efforts, I still ended up eating dairy. I dreaded meal times every day and it it ruined the holiday for my family too. I also tried eating in the buffet, but food is either not labelled or labelled incorrectly, and room service kept getting my order wrong. Princess don't seem to take seriously that if someone has a severe allergic reaction to a food, this could cost them their life. Thankfully for me, it just made me ill. There was only ever one restaurant open for lunch. Even with reservations, there were often long queues.

There are not a lot of places to go on the ship during the day. We headed to Alaska, so it was often too cool to sit outside. Inside areas during the day were mainly limited to the buffet area and the atrium, which was always packed and difficult to get a seat in.

I was just really uninspired by the entertainment on offer, so we skipped in most of the time.

Staff tried, but they have no support, no training and are overworked. We were given many promises, which never materialised. I think they were on the edge of just about managing, so got frustrated quickly. Food always took a long time, despite reservations and pre-ordering, and even room service took a very long time. The staff were nice, but the service was incredibly poor. See my review above about how they handled food safety - it was honestly shocking.

The ship seemed clean, and our cabin was very well kept, but the ship itself looks tired, with very dated decor. There are extremely limited places to go during the day.

The rooms are dated. If you're looking at this cabin, you're probably wondering about the pillar. We found our balcony was larger (deeper) than the average balcony size because of the pillar. Whilst a chair wouldn't fit in front of it, there is space in front of the pillar to stand and the deck chairs will fit either side of it.

Chaotic. My deaf in-laws couldn't hear the announcements, which are only over the speaker system. You can't hear them in your room either, where you're told to wait. They didn't adhere to the times or the disembarkation locations they'd previously told us. Getting a taxi whilst off was near impossible as there's no organisation outside the terminal, just people everywhere.