Good Cruise, Kids Club needs overhaul

Item: Ruby Princess
Rating: 4.2
Author: RedCruiser

Ruby Princess Cruise Review to Alaska - Inside Passage

RedCruiser

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.2 out of 5

Verified Review

7 Night Alaska Inside Passage With Glacier Bay (Seattle Roundtrip)

Sail date: July 15, 2017

Ship: Ruby Princess

Cabin type: Balcony

Cabin number: R235

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

Good Cruise, Bad experience with Youth Club. ***********************************************************************************************************************************************************

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

1 out of 5

She hated it! Staff were rude, and unprofessional. One staff member Jessica wouldn't give my daughter a plastic necklace during the kids fair. She was more concerned about having enough for the next cruise. I don't think she spoke English well, because when checking in and out, she made my daughter first say her first and last name, then spell it- because she couldn't find it on the list, then she would ask for a #, which no one in the staff told us about???? Jessica gave preferential treatment to the other Asians onboard where she's from. She always spoke to them in their language, gave them toys, and extra games! My daughter was never engaged when she went, so bored, and nothing to do!

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5